Author Archives: Kim Clark

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The Remix: How to Win the Consulting Game

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The greatest truth about Freelance consulting is that it is a marketing business.  If we expect to be successful,  then we must  artfully package ourselves and our services and promote to those with the money and motive to award us high-paying projects.  The ability to view yourself as your ultimate product,  creating and executing self-marketing strategies,  requires a good amount of self-esteem and a dollop of fearlessness.  Not everyone has what it takes.  To be successful in this business,  it is necessary to model yourself as a consulting company of one and learn to swim like the big fish do.

Let’s first get our self-esteem on track.  Learn to fully own and value your skill set and communicate your self-worth to one and all  (in a healthy way).  You’ve acquired an impressive array of competencies over the years.  That knowledge base is your calling card,  your brand,  your intellectual property.  Never position yourself as subordinate to the client.   The Freelance consultant is a peer.  We have a particular expertise that the client does not possess.   That is why we’re needed.

Second,  let your business practices reflect your self-worth and stop billing hourly for your work.  Alan Weiss,  author of  “The Consulting Bible” (2011),  recommends that Freelance consultants bill on a project basis only and avoid billing hourly.  In fact,  Weiss advises that you not work with a prospective client who insists upon an hourly rate,  because the amount of time it takes to produce the deliverable is not the issue.  The impact of that deliverable on the organization is the issue and the two must not be confused.

So when you’re in your next prospective client meeting and you’re talking turkey,  reach a mutual understanding with the client regarding the project’s objectives and clarify how your success will be measured.  Ask your prospect to explain the impact that meeting those objectives will have on the organization.  Let the answer determine your project fee.

Weiss also says that if your intellectual property,  i.e. your work,  will help an organization save a significant amount of money or measurably improve its marketing position and/or sales,  then the Freelance consultant should receive 10%  of the value of the gain.  In other words,  billing on value = billing on outcomes + impact,  hours be damned.  If your client is too obsessed with hourly rates,  nickling and diming on costs,  then find another client.

Third,  let’s take a look at marketing and promotional strategies.  Revisit my May 10 post and get inspired to write a book,  whether you create your own book deal and self-publish,  or manage to finagle a traditional publishing agreement  (Weiss did the latter).  Weiss insists that a book deal does wonders for your credibility and gives your consulting career a major boost.

He also claims that it doesn’t matter how many copies you sell,  just get your book into print.  I’m afraid that I must respectfully disagree on that last point,  however.  Being on The New York Times best-seller list has got to make a huge difference in more ways than one!

Additionally,  Weiss points out that speaking at a trade association meeting is yet another consulting career-booster,  as are teaching,  blogging and writing a newsletter (as I’ve mentioned countless times).  All of those strategies give a competitive advantage,  leading clients to view the published Freelancer as a thought leader and a cut above.  Clients will consider you an expert and they’ll be more likely to seek you out to discuss upcoming projects.  The axiom  “publish or perish”  is no longer limited to academia.

Finally,  do not be shy about approaching friends,  family and former co-workers to discuss new business opportunities.  Spell out to folks what it is you do,  the clients you usually work with and the projects you like to take on.  Always keep in touch with your network and remember to help them out,  too,  because it’s good karma.

Thanks for reading,

Kim

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What Consulting Companies Know

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There are certain similarities between consulting companies and Freelancers.  The firms work on a project basis, as we do. They submit proposals and compete for clients, as we do.  Like us, the firm’s consultant comes to the client’s organization as a hired gun, takes on the assignment, produces the deliverables and gets paid.  The similarities seem to end there, however.

The fact is,  consulting companies get a lot more respect and a lot more money than Freelancers.  The consulting company’s value-added is perceived as more valuable than the Freelancer’s value-added.  Most clients have a great deal of trust and confidence in consulting companies (well, at least the person who hired them does).  As a result,  consulting companies are awarded the most lucrative projects.  Their calls and emails are always returned.

Likewise,  Freelancers who have worked for consulting companies are held in higher regard by clients and prospects.  Anecdotal evidence leads me to believe that they receive more lucrative contracts,  billing more hours and commanding a higher rate. Freelancers with a consulting company background appear to know a secret code,  know all the right moves.  I came to realize my knowledge gap through a series of casual meetings with an acquaintance of mine named Erika.

Erika once worked for a mid-size consulting company,  first in their LA office,  then in NYC.  Like me,  she facilitates strategy meetings in the for-profit and nonprofit sectors,  but we cannot call each other competitors.  Erika stands head and shoulders above me in terms of consulting savoir-faire and client list.  Next to her,  I am the country cousin!  Erika is a very cool girl and over time she took pity on my poor, untutored self and shared a few consulting company secrets.

Primarily,  the advantage gained from consulting company experience is that one learns how to build value into all client interactions.  The perception of adding value starts with the very first client meeting.  A consultant’s job is to deliver comprehensive,  data driven analysis,  insights and answers that produce the desired results. Those analyses,  answers and insights form the basis of the strategies that the client will be advised to implement,  so that key goals and objectives will be reached.

Erika lets it be known that she will deliver the goods.  In the client meeting,  she asks questions that reveal what the client wants and help her discover what the client needs–that information forms the essence of Erika’s value-added.  Next,  she confirms with the client that she’s accurately grasped the project scope and understands all priorities and timetables.  She follows up in writing and in fact boasts that she does not so much submit proposals as send confirmation letters.

Erika isn’t awarded every assignment she’s invited to discuss,  but her track record is very good.  Before she starts work on a project,  she also takes a few important actions to keep her value-added rolling:

I.  Recognize,  and if possible meet,  the organization’s senior management team: the CEO, ED and other key staff.  Their names and sometimes also photos are probably listed on the company website.

II.  Learn the thought process that led to the project’s initiation and approval.  If possible,  read the project proposal and review any preliminary work that may have been done.  Find out who supports the project and who opposes it if you are able, to learn who your friends and detractors will be.

III. Know the organizations’ basic financial data.  Read the most recent annual report and examine the P & L to learn the annual operating budget,  total annual revenue,  gross profits,  profit margin and operating margin.

IV.  Know your client’s top five competitors: key products and services,  annual operating budget,  total annual revenue and gross profits.  Know what differentiates each main competitor from your client and know each main competitor’s strengths and weaknesses.

V.   For nonprofit organization clients, know which agencies within a 10-20 mile radius deliver similar services or compete for a similar constituency.  Know where and how those agencies offer services that complement or compete with your client’s mission.

VI.   Cultivate good relationships with your project sponsor and other key project supporters.  Identify a couple of good restaurants near your client’s geography and invite your sponsor and/or those with whom you work most closely out for coffee or lunch,  as applicable.

VII.  Become a resource for useful information to your client.  Sign up for Google Alerts and stay current with industry news and competitor’s activities.  If an item looks particularly intriguing or urgent,  send the link to the right people.  This practice can continue after project completion,  as can the above strategy, to extend relationship building and value-added.  Your objective is to entice the client to engage you for repeat business and to refer you to others.

Thanks for reading,
Kim

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Give Yourself a Book Deal

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I’ll probably not do this for myself anytime soon, but since I’ve mentioned the topic several times in this column,  I decided to finally do some research and figure out how one goes about getting a book in print.  Note that I did not say “how to write a book”. You’ll have to figure that one out for yourself!  Hint: first,  have something relevant and compelling to say and second, money and sex are two very popular topics.

However in this post,  I will dare to assume that readers will produce a business-themed book on a subject in which they’ve acquired considerable expertise. Writing a book is a marketing tool that can carry a Freelancer for years.  A book gives its author gravitas. The author will definitely be  positioned as an expert,  considered a more attractive conference speaker or panelist,  a more credible source to quote by journalists.  You are an author,  an authority.

The original method of getting a book into print was to write up a book proposal and shop it around to publishing houses that specialize in books in your subject.  If the proposal looked strong enough to generate sales that would justify the time and money involved in editing,  printing  and distributing the book,  then the author would receive a letter inviting him/her to discuss the proposal.

That is still done,  but not nearly as often.  There are far fewer publishing houses now and competition by aspiring authors looking to get in the door is intense.  It would be almost impossible for the average Freelancer to publish a book conceived to be used for self-and business promotion to succeed in the traditional manner.

Self-publishing houses and similar operators have stepped into the breach and opened the doors wide for those who have a business to promote,  a story to tell,  or a family history they’d like to document in print and pass on to future generations.  Self-publishing is most suitable for authors who are unlikely to attract a traditional publisher and who will sell directly to  readers from the author’s website,  at seminars or at other gatherings.

So let’s get started on your book deal.  Begin by visiting the websites of self-publishers to compare services and prices.  Createspace and Lulu are two outfits to consider.  When evaluating services,  pay attention to exactly what it is you will pay for and watch out for hidden fees.  Look for non-template, customized cover design charges;  editing and copy editing (i.e., typos) charges;  and distribution and renewal fees.  Expect to pay $1500.00 – $4500.00 to edit, design and print your book.

Examine with great care (and perhaps with the assistance of an attorney who specializes in the field) the subject of author rights.  True self-publishing means that all rights to the book lie exclusively with its author.  Furthermore,  clarify whether you are able to terminate your publishing agreement at will and without penalty.

You’ll need to decide if you’d like your book to appear in print or as an e-book.  Maybe you can do both eventually?  In 2010,  e-book sales accounted for 9%  of the overall book market,  according to the Association of America Publishers.  The e-book trend is upward,  spurred on by Nook and Kindle.

How your book will look (print style, lay-out, etc.) and the design of the front and back covers are another big concern.  You may want to hire a graphic artist with experience in book production to do art and design work.  Chances are that your money will be well spent. Your book must look professional and represent your brand well.  Also,  be sure to use the appropriate paper stock.

Do yourself another favor and hire a copy editor and a proofreader.  In fact,  this will be among the most important investments in your book’s production.  It is absolutely crucial to ensure that your book has no errors.  Your professional reputation depends upon it.  Your publishing service may offer copy editing,  but they may not be especially diligent.

Becoming a published author is a much more attainable achievement today than ever before.  Your book will be a useful marketing tool,  a door opener and a confidence builder for both you and prospective clients.  A significant amount of work must be done to bring the book to life and it will be necessary to carefully research available options—just like any other major goal you plan to reach.  Additionally,  it will no doubt be useful to seek out the blogs of self-published authors for more information and the real inside scoop.

Good luck and thanks for reading,

Kim

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The Data Driven Payoff

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Because the February-March session sold out,  I have been invited to reprise my three-part workshop  “Become Your Own Boss: Effective Business Plan Writing”  at Boston Center for Adult Education 122 Arlington Street Boston MA on three Mondays,  May 9, 16 & 23 from 5:30 PM – 7:30 PM.  For more information or to register please visit http://bit.ly/becomeyourown59  or call 617.267.4430.

As Freelance consultants,  we know that information is nearly as valuable to us as our skill set.  Information leads us to make smart decisions about all aspects of business: what services to offer,  identifying target client groups,  determining a profitable business model,  understanding how to market our services,  gaining a competitive edge.  That good information is integral to all that we do comes as no surprise,  but until now there was no scientific evidence to support that belief.

New research done by Erik Brynjolfsson,  economist at the Massachusetts Institute of Technology Sloan School of Business,  Heekyung Kim,  graduate student in economics at MIT Sloan School and Lorin Hitt,  economist at the University of Pennsylvania Wharton School of Business proves that good information really does put money in your pocket.

The three studied 179 large businesses and found that when decisions enacted were based on reliable data,  companies achieved a 5+ % higher productivity level than businesses that relied more on “experience and intuition” for decision making.  The higher productivity could not be attributed to other factors,  such as the use of more sophisticated technology.

In the study,  data driven decision making was not primarily based on merely collecting data,  but was closely linked to how the data was utilized.  In the April 24, 2011 New York Times,  Mr. Brynolfsson stated that business decisions based on data and analysis “have huge implications for competitiveness and growth”.

Thomas Davenport,  professor of information technology and management at Babson College in Massachusetts supported the conclusions reached regarding data driven business decisions in a book written with Jeanne Harris and Robert Morison, “Analytics at Work: Smarter Results” (2010),  concluding that companies that rely heavily on data analysis are likely to outperform those that do not.

The big question is,  which data do we choose to collect and analyze and how do we best apply it?  Curating data is big business.  “The biggest change facing corporations is the explosion of data”,  said David Grossman,  technology analyst at Stifel Nicolaus in the April 24 NY Times.  “The best business is in helping customers analyze and manage all that data”.

How does a Freelancer decide what to do with data available to us?  I propose that data presented here would guide readers with excellent proficiency in mathematics and possessed of an advanced degree in the subject to become data analysts!  All others might take a look at our P & L statements and examine gross revenue and fixed and variable expenses and analyze how much it costs to generate income and what can be trimmed to make the bottom line better.

Speaking of revenue,  do some research on the services that your target clients are contracting for these days.  Are you retaining clients and signing new ones, too?  How does your 2Q 2011 active client roster compare to 2Q 2010?  Do you need to tweak your business model to maintain your competitive edge,  or might it be wiser to seek a strategic partnership?

To help figure things out,  do a free online search of Google’s Key Word Tool or Wonder Wheel and type in a descriptive phrase of your core service.  How many prospects in your locale are searching for what you sell?  Next,  type in a phrase that describes the service you think might interest clients and see how many local searches it gets.  There you have it,  data driven analysis to guide your business decisions.

Use Google Analytics to track hits to your website and report which pages receive the most attention.  You can correlate that data to the number of follow-up requests you receive and  the conversion of that follow-up to new business.  Make further use of that data to evaluate the efficacy of your website and learn how you can enhance this important marketing tool.  Will adding multimedia to your website be useful?  Or will adding pages to give more information do the trick?  Or maybe you should just simplify the text and clarify and strengthen your message?  Listen to the data and find your answers.

Thanks for reading,

Kim

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Optimize Online Multimedia

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Because the February-March session sold out,  I have been invited to reprise my three-part workshop  “Become Your Own Boss: Effective Business Plan Writing”  at Boston Center for Adult Education 122 Arlington Street Boston MA on three Mondays,  May 9, 16 & 23 from 5:30 PM – 7:30 PM.  For more information or to register please visit http://bit.ly/becomeyourown59  or call 617.267.4430.

A picture is worth 1,000 words and a good online multimedia presentation can help prospective clients connect the dots on why it’s smart to bring you in.  To that end,  many Freelancers,  small business owners  and countless other organizations and individuals have added video to their websites or posted online. 

Unfortunately,  many presentations do not achieve the expected objectives.  It’s necessary to think strategically about how online multimedia might draw in prospects and promote business and additionally,  determine what aspect of your talents or services will do the trick.

What can you say and do in three minutes or less that will persuade prospects to follow up?  Should you demonstrate a product or discuss a service,  show yourself in action as you conduct a workshop or give 3-4 pieces of advice that will validate your understanding of client needs?

Whatever you decide,  deliver a simple,  uncomplicated experience for viewers to ensure that your message is understood.  Produce a presentation that focuses on what’s in it for the customer and you’ll have their attention.  Be aware that a little multimedia goes a long way.  In other words,  use audio,  visual and animation effects judiciously and always in service of your business strategy and customer priorities.  Make sure your content delivers what prospects want to know.

Hire a professional videographer to ensure presentation quality.  Expect to pay $500.00 – $1500.00,  depending on what you do and who you work with.  Get references and see examples of their work before signing a contract.  You want expert production,  lighting that flatters and flawless editing.  Remember to confirm that your website has the bandwidth necessary to support video.

Location,  location  Place the video link on your website home page at eye level,  so those with smaller screens will not need to scroll down to find the link.

Control  Give website visitors the choice to opt in to your multimedia.  Avoid presentations that play automatically.  Indicate the length of the video and include play,  pause and stop buttons.  Make the viewing experience interactive and easy.

Context  Let potential viewers know what they’ll learn from your video clip before they click “play”.  Do not leave it to your audience to figure out its purpose and how they will benefit from taking the time to have a look and listen.

Short & sweet  Produce a video that runs no longer than three minutes.  The clip is an hors d’oeuvre and not a banquet.  Your objective is to whet the appetite for more of what you know and do.  Keep your message clear and easy to absorb as you demonstrate a core capability or service and spell out what’s in it for the viewer when they work with you.

Call to action  Tell viewers to take the action that you want them to take.  As you close the presentation,  advise viewers to contact you for more information.  Tell them how to leave a comment,   order your book or sign up for your newsletter.

Distribution deals  Upload your video at Tube Mogul http://tubemogul.com , a free site that will not only send your link to a wide range of social media and other hosting sites,  but will also allow you to track the number of views,  clicks and comments received.

Thanks for reading,

Kim

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Making Use of Online Video

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Because the February-March session sold out,  I’ve been invited to reprise my three-part workshop  “Become Your Own Boss: Effective Business Plan Writing”  at Boston Center for Adult Education 122 Arlington Street Boston MA on three Mondays,  May 9, 16 & 23 from 5:30 PM – 7:30 PM.  For more information or to register,  please visit http://bit.ly/becomeyourown59  or call 617.267.4430.

Communicating with prospective clients (and others) by way of video has become an accepted practice and the phenomenon continues to grow by leaps and bounds.  Digital media tracker ComScore reports that YouTube had 12.2 billion videos viewed by 129 million unique visitors in November 2010 and growth shows no sign of abating.

In addition to adding a video clip to one’s own website or posting video on YouTube,  nearly all major social media sites provide the option to add either photos or video content.  So maybe you’re sorting through a decision tree,  trying to figure out your place in the multimedia revolution?  Here are four ways that video can make sense for your business:

Demo a new product or service

Create a video to demonstrate a new product or introduce your new service—or make a  personalized case for what you’ve been doing all along.  The video will allow you to show how your product works or explain how and why your services bring important advantages to your target market. 

Initiate a conversation with prospects as you tell a story that illustrates when and why it is wise to use your product or service.  Describe key features and benefits and demonstrate how they will make life or work less complicated and expensive or more effective and rewarding.  Define your target audience by describing who will benefit most by using the product or service.  Differentiate your video from traditional advertising by including a viewer comments feature and making the video about sharing relevant information and not a sales pitch.

Smarty-pants

Maybe you wrote a book,  or perhaps you gave the keynote address at a prestigious conference?  Can you obtain the footage from the ceremony when you stepped on stage to accept a coveted award and make a speech?

Or maybe you’d like to share your business acumen and offer prospective clients three or four pieces of valuable advice that will stoke their appetite for more of your expertise?  The right video will present you as the go-to guy or girl who knows how to solve problems and get the job done.

Promote an event

Use a video promo to create excitement around and build the audience for an important event that will showcase you,  whether it’s a book signing for your latest tome or the seminar that you’ll conduct.  Include highlights from a previous event,  with testimonials from those who attended.  Tape the proceedings of this year’s event to provide juicy content for the following year.

Create buzz

The best online videos avoid an overt sales pitch.  A clever video can do wonders for your reputation and your business,  especially if it goes viral.  At the very least,  a well-conceived and produced video clip will raise your profile and create good word-of-mouth for your new service,  your expertise or your upcoming event.  Next week,  we’ll get into video best practices.

Thanks for reading,

Kim

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Tweet to Build Buzz for Your Business

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Because the February-March session sold out,  I have been invited to reprise my three-part workshop  “Become Your Own Boss: Effective Business Plan Writing”  at Boston Center for Adult Education 122 Arlington Street Boston MA on three Mondays,  May 9, 16 & 23 from 5:30 PM – 7:30 PM.  For more information or to register please visit http://bit.ly/becomeyourown59  or call 617.267.4430.

As you develop strategies to promote your services,  be mindful that the goal is to package yourself in a way that makes clients feel that hiring you is a smart move.  Keeping your name visible by publishing good content across various media outlets and platforms is a strategy that will support your goal. 

When under consideration for an assignment,  you want to be certain that an internet search of your name brings up links to postings that demonstrate your bona fides.  The savvy Freelancer creates an online footprint that portrays a knowledgeable and capable professional,  one worthy of trust and lucrative contracts. 

Today,  we’ll take a closer look at how Twitter can support your online presence and brand,  help you build relationships,  connect with peers and portray yourself as a familiar and trusted source of useful information.  Let’s start the process by considering these three questions:

  • Who do you want to reach?

Since your tweets will focus on business,  it’s  safe to say that you’re looking to connect with current and potential clients and perhaps also peers with whom you do not directly compete.

  • Will your tweets be interactive?

Will your stream be public  and will you allow followers to post comments?  I suggest that you say yes to both and post comments to other’s tweets as well.

  • Do you have time to create good content?

In the allotted 140 characters,  it’s important that your tweets be relevant and timely and a conversation,  not a one-way sales pitch.

In the beginning,  try spending a few days  following the stream of someone whose tweets you find relevant,  then join conversations and answer questions.  When you feel ready,  start tweeting. 

Give updates on conferences you’ll attend,  on items in your newsletter,  on the workshop you’ll conduct.  So that your stream is not just all about you,  share links to articles you think your group might like to read and re-tweet interesting updates that you’ve received.

When it comes to followers,  focus on quality over quantity.  Your objective is to connect with key influencers and not everyone.  Share relevant stories that highlight your expertise.  Be helpful and informative.  Make a point of commenting on what others are doing.  Give your brand a voice and personality.

Tweeting is an ideal way for in-the-moment info sharing and that also includes listening.  In other words,  Twitter can play a role in market research and competitive intelligence.  Use Twitter to learn what your clients say about services they find useful and are willing to pay for;  about new trends and priorities that may help you identify potential business opportunities;  and to learn what competitors are doing and saying. 

Visit http://search.twitter.com to find out what’s being said about topics in your industry.  Add the Company Buzz app to your LinkedIn profile and find out what’s being said about your business.  You’ll be able to view tweets and learn the top key words associated with searches of your company.  Use what you learn to refine your brand and sharpen your sales pitch.

While you’re on LinkedIn you can also add the Tweets app to your profile.  This app will allow you to tweet,  reply and re-tweet all from LinkedIn and will also display your latest tweets on your page.

Along the way you’ll no doubt make some Twitter friends,  but remember that true relationship building requires personal contact and virtual connections are not necessarily reliable.  So use Twitter to encourage face-to-face activities. 

Invite your group to networking meet-ups and to your workshops and other speaking engagements.  In return,  be sure that you likewise support the activities of those in your group.

Social media platforms can make your name and business activities familiar to many and might even lead you to discover new business opportunities.  Consider it “free” advertising,  as you let the online community know of your capabilities.  Just remember to factor in the cost of your time.

Thanks for reading,

Kim

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Twitter for Your Freelance Practice

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Because the February-March session sold out,  I have been invited to reprise my three-part workshop  “Become Your Own Boss: Effective Business Plan Writing”  at Boston Center for Adult Education 122 Arlington Street Boston MA on Mondays May 9, 16 & 23 from 5:30 PM – 7:30 PM.  For more information or to register please visit http://bit.ly/becomeyourown59  or call 617.267.4430.

I don’t know about you,  but I’ve made a point of avoiding Twitter.  It appeared to be a total waste of time,  unless you plan to either start a revolution or take your band on tour.  Tweeting on subjects like what I decide to have for lunch is way too much information sharing.

Although it’s been easy to dismiss Twitter as just so much noise,  the microblogging platform is nevertheless rapidly gaining traction among businesses.  A convincing case can possibly be made for using Twitter to benefit a Freelance consulting practice.  So maybe I should reconsider?

Twitter is now five years old and growth trends for both business and personal use are upward, despite a reported 60%  dropout rate among users.  According to the tech marketing research firms BIA/Kelsey and ConStat,  nearly 20%  of businesses currently include Twitter in online marketing strategies and nearly 50%  indicate that in 2011 they plan to increase the use of online social media as a means to connect with current and potential customers.

Data from both research firms show that newer businesses and younger business owners are more likely to embrace online social media,  rather than traditional print media,  and to incorporate its use in marketing and customer outreach.  Businesses less than seven years old are more likely to use Twitter and less likely to advertise in the Yellow Pages,  for example.  Money is also a determining factor,  since other than time spent updating content (and time is money),  online social marketing is free.

But how effective is Twitter and the other social media platforms in helping to spin straw into gold and generate billable hours?  I’ve read a handful of anecdotal success stories,  but in my experience LinkedIn has not brought me a single contract in four years of active membership.  Come to think of it,  two years of blogging hasn’t brought me any money,  either (but hope springs eternal).  However,  there is a prospective client who follows my posts and has complimented me on what I produce.  There’s  no contract yet,  though (hint, hint!).

One thing I do know is that it’s entirely possible to build a lucrative consulting practice without either ad budget or Twitter,  LinkedIn,  blog or newsletter.  The most successful Freelance consultants with whom I’m acquainted—client lists to die for!—spend no money on promoting their services and have no social media presence.  An internet search of their names yields nothing.  That’s because in our business,  it’s not only who you know,  but also who knows you.  The highest paid Freelancers are known by the right people and they’ve successfully monetized those relationships.

Most of us will never dwell in that Valhalla,  but we know that Freelance consulting is a referral business.  We know that  to keep the cash flowing,  we must continually demonstrate to those who matter that we are capable,  reliable experts who will get the job done every time.  To be successful,  we must create and sustain positive word-of-mouth  (always the best form of advertising),  primarily by doing a first-rate job for our clients.

Beyond that,  we must establish good relationships with those who possess the money and motive to contract for our services.  The smartest Freelancers know to build relationships  before  they are needed. 

In theory,  social media help narrow the gap between the regular folks and the fortunate few by allowing us to share expertise and information,  announce our successes,  learn what is being said about the types of services that we provide and learn how to effectively communicate our value.  We have a forum in which to portray ourselves as  a knowledgeable,  trustworthy,  familiar known quantity,  which is precisely what our highest paid colleagues have done.  We also learn to get smarter about how we do business overall.

So maybe tweeting might be worth your time?  Next week,  we’ll discuss practical tips for how to create buzz for your business by way of Twitter. 

Thanks for reading,

Kim

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Present With Pizzazz

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In this column I have often urged those who want to establish themselves as experts in their chosen field to find speaking and teaching opportunities.  Getting out in front of an audience is a time-tested way to identify and impress potential clients and referral sources,  a good way to drum up business.  So maybe it’s time to review a few useful presentation techniques that will make you feel more confident and therefore more likely to pursue this strategy.

Keep it simple and tell a story

The best speakers know that the more complex the topic,  the more important to make it easy for the audience to understand.  Distill a complicated message into fewer words.  Include a personal anecdote or story that illustrates a key point you’re trying to make.  A story makes your presentation more compelling by placing the message into a context that is relevant to the audience.  A story paints a picture and helps the audience make sense of the topic.

You are the star

You are the speaker and the stage belongs to you.  Do not allow slides to upstage your talk.  How do you do that?  By not using your slides as a crutch.  By not posting your entire talk onto slides.  Avoid presenting a boat load of text-heavy slides that you read from,  instead of speaking to and connecting with those who came out for you.  

On your slides include important charts and graphs,  key statistics,  major talking points and relevant visuals that support and advance your message.  Practice your presentation often and get to know your material,  so you won’t be overly dependent on slides.

Engage and involve your audience

Most of all,  give the right talk.  Know what the audience expects you to address.  The person who schedules your talk can help you choose a topic and give you the heads-up re: big questions that audience members may want answered.  To keep your audience engaged,  pose a question or two at some point in your presentation.  Also,  be willing to answer questions as you go along and make your presentation more of a conversation with the audience.

We deliver

While good content is essential,  that alone will not win over an audience.  Body language and delivery also matter.  Audiences size up and judge a speaker within the first three minutes of a presentation.  Be sure to project confidence,  expertise,  good humor and approachability.  Smile,  make eye contact and use a pleasant,  yet authoritative,  tone of voice.  Show appropriate enthusiasm and passion for your subject matter.  Let the audience know that you like being up there speaking.  

How to get to Carnegie Hall

Practice and practice some more.  It takes a lot of work to make a presentation look effortless.  Skilled presenters give the impression that their clever ad libs and convincing responses to questions are all ex tempore,  but nothing could be further from the truth.  The fact is,  successful presentations are built on lots of preparation and rehearsal time: wordsmithing what may sound too complex or unclear,  deciding what text and visuals to include on slides,  how to integrate the slides with the talk,  anticipating questions and formulating good answers.  Read your talk out loud and record your voice,  to make sure that you pace your delivery appropriately.

An effective presentation should inform, educate and entertain.  Make that happen when you simplify your message and de-clutter your slides,  interact with the audience by asking and answering questions throughout your talk and practice a lot.  Hit your mark and the audience will regard you as an expert.  Mission accomplished.

Thanks for reading,

Kim

Professional Development , , Leave a comment

Strategic Volunteerism: Doing Well by Doing Good

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Within three months of losing my corporate job back in the late 90s,  I got the bright idea to plunge into volunteering. I instinctively knew that keeping my hands busy with good work and meeting new people would help keep my spirits up as I figured out my next move.

Along the way, I also learned that volunteering provides opportunities to develop new competencies or resurrect dormant skills.  Plus,  I enjoyed the camaraderie and feeling of satisfaction that grew from joining with others to advance the mission of an organization we felt provided important benefits to our community.   More than a dozen years later,  I am still in at least occasional contact with several people I met in my first significant volunteer experience.

Volunteerism is de rigueur for Freelancers,  business owners,  corporate professionals and even students seeking acceptance to prestige schools.  Consider it additionally as a pathway to creating more business or entering the C-suite.  Volunteer projects allow important others to witness first hand your talents,  professionalism,  commitment and collaborative spirit.  Volunteering is an excellent way to beef up your CV and bio,  meet prospective clients and expand your referral network.

Strategically and purposefully volunteering one’s time is an essential component of smart networking and PR strategies. Volunteer to participate in  (or sponsor)  a noteworthy community event and create the perfect reason to write a press release and alert the media to your activity.

Carefully select a volunteer opportunity that will achieve specific objectives.  To get started,  ask yourself some questions that will clarify your reasons for volunteering,  help you choose the right organization and assess how much time you can contribute:

  1. Decide what you would like to achieve.  Do you want to showcase certain talents,  develop or strengthen certain skills or boost referrals?
  2. Decide who you’d like to meet and interact with.  Do you want to develop relationships with industry peers,  or promote a cause while you meet prospects?
  3. Decide your preferred time commitment.  Can you appear at monthly meetings over a two or three year period and serve on a board of directors,  or is a short term commitment on a special project committee more suitable?

Next,  identify volunteer opportunities that will produce the desired ROI.  Whether you are most interested in professional associations or not-for-profit organizations,  investigate and ask questions.

If you are not yet a member of the professional group that has captured your interest, visit its website,  learn the purpose of the group and the types of programs it sponsors.  Attend a program,  meet members and officers and ask what they value most about membership.  Make discreet inquiries about committees/subcommittees to figure out which would best showcase or build your skills.

If you are drawn to the NFP sector,  be sure to choose an organization whose mission aligns with your interests and values.  Visit the website to find out who is on the board and check out past and upcoming events.  Attend one and meet the staff and board members you’re thinking of working with.

It’s good to first test the waters by serving on a short term special project committee,  so that you can learn useful information such as upcoming available slots on the board,  the expected financial contributions of board members and if its members are expected to sell tickets to events or recruit financial donors.

Once you’ve started your volunteer journey,  be sure that your level of participation is in line with that of other board or committee members and that the benefits you’re receiving are fulfilling your objectives.  Strategic volunteering means that you recognize volunteering is a two way street and you exchange your time,  talent and money for opportunities to highlight or strengthen your skills and make some useful contacts while you do it.

So are you meeting the right people?  Do you work on projects that interest and showcase you?  Are you having fun,  or feeling frustrated?  If it’s the latter,  do not be ashamed to resign.  There are numerous volunteer opportunities available and one,  or perhaps more,  will be a good fit for you.

Thanks for reading,

Kim