Freelance or Fractional?

What’s the newest growth niche on the horizon for professionals who work independently? Voices in the echoverse are buzzing about an innovative hiring model that has the potential to offer exciting work opportunities to highly skilled Freelancers and other self-employed professionals. This undeniably practical, and revolutionary, hiring model is called fractional.

You may have heard the term a couple of times over the past year or so, but never checked out the backstory? Know that talk of recruiting fractional, that is, interim, talent to guide (often start-up) companies in need of specialized expertise is capturing the attention of more decision-makers every month and urging Freelancers, et al. to consider the fractional work sector. For those with the required skill set, there may be interesting and challenging, possibly high-profile, and lucrative assignments for which you would make a good candidate.

What drives fractional?

Fractional work has joined the gig economy, enabling businesses to access C-Suite level talent on a short-term basis when urgent projects require a complex or sophisticated solution. That business leaders are able to eliminate the considerable costs associated with hiring a full-time senior level employee, a process that typically involves a lengthy candidate search and several interviews, followed by salary and benefits package negotiations, aligns with business practices that start-up funders and business lenders prefer.

Business leaders like keeping payrolls lean, a solution that became fashionable in the late 1980s (and shows no signs of abating). Turning to temporary talent sources, i.e., Freelance professionals and fractional executives, allows CEOs to strategically hire for specific projects without incurring burdensome expenses. Fractional employee expert Abby Sugar sums up the prevailing opinion, “You get to have a high-level strategic executive thinker that you might not need on a daily basis.” She continues, “You don’t need to be paying a super-high monthly salary for somebody if you’re not that large yet and so you need a higher-level person to help you strategically execute and bring on a fractional COO (Chief Operating Officer) instead of a lower-level person at a low hourly rate.”

Ms. Sugar’s observation is further demonstrated by the appearance of fractional Chief Marketing Officers who are now an increasing presence in start-up havens like Austin, TX and Silicon Valley, CA. According to Chief Outsiders, a leading company that places fractional CMOs into well-funded start-ups, there’s been a 38% jump in demand for fractional CMOs in the past year; the Association of Professional Executives in Marketing and Sales predicts the demand for fractional CMOs will grow by another 20% in the next five years. Below are comparisons between working as a fractional executive and a Freelance professional.

Typical work projects

  • Fractional: Fractional executives fill a specific business need on an ongoing basis, e,g., six months or more, but as a part-time commitment. Fractional execs are known to take on strategic roles, mission-critical tasks and projects that require working closely with the hiring company team. For example, a fractional CMO may be hired to develop and execute marketing strategy and contracted to work a certain number of hours per week. Unlike Freelancers, fractional workers often become a de-facto part of organization staff and integrated into company culture. 
  • Freelance: Freelancers are hired to complete specific, project-based tasks that are sometimes ongoing, e.g., producing a monthly newsletter or managing social media accounts, and at other times short-term, e.g., designing a website or planning a company meeting or other event. Freelance projects generally top out at mid-level complexity and unlike fractional execs, Freelancers generally do not become immersed in the company’s functioning, culture, or values.

Typical expertise level

  • Fractional: Fractional hires are C-Suite level executives, experienced professionals with a proven track record in their field. They bring considerable knowledge and expertise to the table and can be expected to produce the desired outcomes. In fact, they can be a game-changer for start-ups and companies executing a turn-around. Services like Upwork, the previously mentioned Chief Outsiders and others connect companies, often start-ups or those involved in a scale or turn-around, with seasoned executives who provide specialized skills and leadership experience on a part-time or per-project basis. Fractional execs can be a cost-effective way to access the expertise a CEO needs to achieve specific goals while avoiding the costs of hiring a full-time employee.
  • Freelance: Freelance professionals also may have been C-Suite executives, or they may have reached manager level, and own the skills needed to successfully take on complex work assignments. Others are highly skilled and results-oriented as well, but more suited to less complex, but nevertheless strategic, mission-critical assignments. Freelance professionals may have gained experience in a particular niche, or they may be generalists who expertly perform any number of tasks.

The emergence of companies that welcome Freelance and fractional workers demonstrates the resilience of the gig economy. Now, talented professionals who’ve developed specialized skills at either a senior or junior level, and are hungry to experience working in different industries or environments, can work on a per-project basis and monetize their expertise as they take on important assignments that challenge and excite.

Thanks for reading,

Kim

Image: ©HGTV. Jonathan (L) and Drew Scott, The Property Brothers on season 7 (2020) Brother v. Brother

Survey Results: The B2B Content Your Customers Want

Netline, a lead generation company headquartered in Campbell, CA whose client list includes software giant Cisco Systems and other enterprise companies, has published its seventh annual landmark survey that investigates the link between B2B marketing content and the intent to make a purchase. Based on data collected from 38,000 B2B professionals during 2022 and published in March 2023, the survey (again) confirms that those who purchase B2B products and services rely on marketing content to provide information that will successfully guide them through the buyer’s journey.

The survey authors noted that in the seven years since Netline has published the report, they’ve learned that “content consumption is directly correlated with future investment. [It] is directly driving investments within the next 12 months. The more your audience consumes, the more likely they are to be closing in on a purchase decision.” Furthermore, it was suggested that B2B businesses “take a look at their downloads” to discover which content has been viewed and analyze the impact that specific content has on purchasing.

Professionals in the following fields were the top 10 viewers of B2B content in 2022:

  • Information Technology
  • C-suite execs
  • Human Resources
  • Business (general)
  • Engineering
  • Education
  • Finance/Accounting
  • Marketing
  • Sales
  • Medical/ Health

Size matters

C-Suite execs at small and mid-sized businesses, that is, organizations with 100 or fewer employees, consumed 96% more marketing content in 2022 as compared to 2021. Conversely, C-Suite execs at companies employing 100 -1,000 and 1,000+ saw declines in content marketing readership of -23.5% and -56.7%, respectively. The question was not specifically asked, but survey administrators theorize that because inflation and economic instability can impact small businesses earlier and more severely than national and multinational companies, leaders and owners of smaller entities are taking action to improve the ROI of major purchasing decisions as a way to shield their organization from adverse financial conditions. Making good use of relevant marketing content seems to be part of their strategy.

The top 10 most popular B2B content topics in 2022:

  • Information Technology
  • Marketing
  • Human Resources
  • Finance
  • Operations
  • Management
  • Sales
  • Manufacturing
  • Healthcare & Medical
  • Engineering

B2B content consumption predicts buying decisions

The confidence that B2B buyers place in marketing content has influenced its popularity and likely fueled the 18.8% year-over-year surge in readership that occurred in 2022. Some formats are considered more impactful than others by decision-makers and are therefore more closely linked to the buying decision. For example, readership of white papers is correlated with an upcoming B2B purchase. Readers of white papers consider the format to be the content marketing version of scientific studies. By contrast, e-books are less rigorous and more utilitarian, designed to present actionable information about products and services as transparently as possible.

C-suite executives are 20.7% more likely to request white papers than the overall population of B2B professionals and white paper consumption increased 21% in 2022. White papers are usually regarded a bottom-of-funnel resource and closely related to the purchasing decision, while e-books are closer to the top-of-funnel and considered a more utilitarian format that has many uses, from a perk awarded in exchange for obtaining a prospect’s email address (list building) to an example of thought leadership.

Registering for a webinar is another clear indicator of a prospect’s intent to purchase. Also, as you’d probably guess, discussing your product or service with C-Suite execs, Senior or Executive VPs, or the company owner predicts a purchase decision within 3 months.

  • Pre-recorded (on-demand) webinars 50% more likely to buy within 6 months than consumers of other content
  • Live webinars 25.4 % more likely to buy within 3 months than consumers of other content
  • E-books 10.4% more likely to buy within 3 months than consumers of other content
  • Software trials, best practices guides, executive briefs and how-to guides also associated with a purchase within 3 months

No one knows what the economic picture will look like at the end of 2023. Despite the uncertainty, the survey demonstrates that there are still plenty of B2B professionals who will be looking to pay for a solution that best suits their needs. When Freelancers and other business owners create and post content marketing information, in particular formats that signal an imminent buying decision, they’ll be in a much more favorable position to engage with the right prospects at the right times.

A welcome bright spot revealed by the survey is that 33.4% of survey respondents planned to make a B2B purchase decisions within the next 12 months, representing a year-over-year increase of 8.8%. In other words, statistically speaking, there is money to be made this year. While several worrisome factors cloud the economic predictions for 2023, and the survey data was collected in 2022, a cautiously optimistic view of the survey response appears to be reasonable.

Not so much

On a final note, newsletters remain a viable content marketing format. While not in the top 10 of most popular content marketing resources, survey respondents increased their subscriptions to newsletters by an eye-popping 307.2% year- over-year in 2022. Other top-of-funnel resources that are not closely linked to an immediate purchase are:

  • Courses
  • Tips and tricks
  • Reports
  • Guides
  • Checklists
  • Trend reports
  • Cheat sheets

Here’s the link to the full report: https://img.netline.com/images/netline/assets/2023-Content-Consumption-Demand-Report-NetLine-Final.pdf

Thanks for reading,

Kim

In the Belly of the Beast: Selling to 4 Types of B2B Buyers

Sometimes, decisions are made by committee—groan!—and that means a lot more leg work for a Freelancer who’s trying to sign a contract or a sales professional trying to sell a product or service.  When you must gain the confidence of several staff members, you may never know whose opinion really controls the sale (although you can ask).  All you can do is be prepared by understanding the kind of information that the designated contact person in each department is likely to appreciate and make sure that you deliver it.

Finance

When the Finance Department contributes to buying decisions, you have to know that tangible and intangible value received in exchange for dollars invested is the primary concern. Therefore, present your product or service in language that communicates the expected ROI of the purchase, over the short and long-term, and indicate whether the organization will save or earn money when the product or service is introduced.  A case study to illustrate the financial impact of your product or service on a reasonably comparable organization (in terms of operating revenue or type of business, for example) would be greatly appreciated by the this team.  If Finance does not have confidence in the pricing or ROI of what you’re selling, you will be asked to make monetary concessions or the C-Suite execs will decline the project.

IT

If your product or service will require technical support, this decision contributor will want to be assured that its set-up and maintenance will be easy and compatible with other systems currently in use.  Provide the team with information on how to integrate the online requirements of your product or service with the existing technical infrastructure and software.  Reliability is another IT concern and the fear of system crashes lies just below the surface.  Present data to demonstrate that the online component of the purchase will be dependable and low-maintenance.  Finally, a show-and-tell to illustrate that the system is intuitive and user-friendly, thereby minimizing staff training time or frustration of the end-users.

C-Suite

As you might expect, C-Suite executives, including department heads, are the most important of all those with input into the decision-making process because they have the power to green-light your proposal or kill it outright.  When selling to the higher-ups, it’s important to learn which factors matter most and whose opinions will have the most sway on their opinions (usually the end-users).  If the end-users clue you in to the hot button issues, then discuss them and keep your message simple and clear.  Emphasizing high-level value, as the executive defines it, is probably a useful guideline.  A case study that makes you and your product or service look particularly brilliant, especially regarding the most pressing issues, would be a good selling tool.  Be aware that C-Suite executives are usually too busy to process a complicated sales narrative. Think of soundbites that communicate impactful and tangible benefits.

End users

These team members will use your product or service most often.  Their opinion carries a great deal of weight and their approval of your product or service is a priority of the C-Suite.  Key selling points for this team revolve around the functionality, practicality, ease of use and time-saving potential of your product or service.  Seek feedback from this team as to what they consider the most relevant features and benefits and as well, how you might best promote your sale to the other decision-makers.  You may be able to convince this team of the benefits of certain add-ons and upgrades, which will enhance the user experience and the amount of the sale or billable hours.

Take time to demonstrate and ensure that your product or service will reliably meet or exceed the expectations of the end-users because if it does not, this is the team guaranteed to express concerns that will damage your credibility and the potential for future business and referrals.  Your in-house advocate will be found in this department  (try to cultivate a team member with a title that confers authority) and if you cannot convince the right person to step forward and take on the role of champion, then your sale or contract will most likely suffer diminished prospects for approval by the ultimate judges in the C-Suite.

Thanks for reading. May many billable hours find their way to your door in the New Year!

Kim