Monthly Archives: January 2014

Business Strategy , 2 Comments

Plan B: The Pivot

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By now you have reviewed your 2013 numbers and you know how you feel about the results.  If your revenue has been less than stellar for two or more consecutive years,   it’s time to think seriously about how to respond more effectively to the business environment that you face.  You need to create a Plan B and pivot.

Or maybe your numbers were more than respectable,  but because you are a savvy business person you know to look three years down the road and follow the advice of hockey immortal Wayne Gretzky and skate not to where the puck has been,  but to where it’s going to be.  Scanning the horizon for potentially lucrative opportunities and a pivot is always a good idea for those in business.

To pivot is to tweak your business model in response to current or impending business conditions,  good or bad.  To increase the chance that you will successfully tweak your business model and pull off a good pivot,  planning is imperative.  Market research and reality  (i.e. market)  testing of what you think will work form the basis of your pivot plan.  Start with an analysis of which clients hired you and the projects you were asked to do.  Your successful pivot could entail expanding your outreach to those clients.  What other services can you provide to them and how might you persuade them to upgrade what they hired you to do previously? Also,  how can you obtain repeat business this year,  so that you can introduce the upgrade?

Conduct some informal market research and develop a pivot strategy.   You might get clues about which of your products and services clients value most,  services you might expand and upgrade,  or additional services you can develop and sell by reading blogs and newsletters followed by those in the industries that hire you.   Invite a favorite client out to lunch or coffee and ask about organizational initiatives or industry hot buttons.   I think you can afford to be frank and let the client know that you enjoy working with him/her and that you wonder how else you might be of service.   Don’t be shy! You need information to set up a marketing test so that you can identify the Plan B to pivot into,  along with a marketing message to announce and sell it.

Alan Spoon,  general partner at the Boston office of Polaris Venture Partners,  recommends that you closely study your customers’ broader behaviors around the use of your products and services.  Your research should help you address these questions:

  • What do I do that is perceived by clients as distinctly valuable and could potentially be extended to other client needs?
  •  Are there products and services that can have an ongoing use and thus extend billing beyond the initial project?

Thanks for reading,

Kim

Marketing , , Leave a comment

Big Data and Small Business Marketing

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Let’s start with the definition.  When the term  “big data”  is used,  what does it really mean?  Jon Miller,  co-founder and CEO of Marketo,  calls big data a catch-all term for very large and complex data sets that exceed the processing capabilities of the typical available computer software.  In general,  big data refers to the compilation of everything that takes place over the internet: transcripts from Twitter comments or call center conversations,  online videos,  podcast uploads and visits,  webinar broadcasts,   all blog postings,   all website visits,  all credit card transactions,  all ATM activity,  all online purchases,  online advertisements,   downloads of music and uploads of photos.

As regards marketing,  big data refers to all information that details retail sales,  online sales,  market share,  website visits,  blog reads from your website,  newsletter reads from your website,  responses to online customer surveys,  online response to special offers and online advertising,  plus all marketplace and industry data about global,  national and regional  business conditions.

Whatever it is you need to know about customers,  the industry and the business conditions in which you operate is buried within big data.  But in the avalanche of information,   deciding which data to access and interpreting what is brought forth is the marketer’s challenge.  Determining the right questions to ask is the primary imperative,   as the late great management guru Peter Drucker pointed out.

If you want to use big data in your marketing plan,  then  propose questions that will elicit the answers you need to fine-tune your marketing mix.  Maybe you’d like to become more effective in converting website visitors into customers?  A list of the names of prospects who visited your website,  spent more than one minute reading your blog or newsletter,  forwarded the post to someone and and then tweeted some content about what he/she found to others would indicate a serious shopper for your products or services.  Big data can help predict which marketing activities are most likely to convert a prospect who has reached that level of engagement.

Google Analytics can reveal part of the game plan,  but only big data can get seriously granular.  For example,  algorithm-based predictions can forecast the expected impact of marketing campaign activity on those who surf your website,  indicating who should receive special offers via email or who should be invited to join a focus group.  Algorithm-based predictions can also forecast the likely impact of marketing activity on the next quarter’s,  or next four quarters’ revenue.

Based on what is learned through big data,  the marketer can make much more specific and informed decisions about target or niche markets that have the most sales potential,  strategies to build brand awareness and loyalty,  advertising choices and budgets for targeted media outlets,   social media choices that create the most buzz and the ROI of that buzz and the marketing message that drives sales.  Who will be your best customers,   why will they be your best customers,   what is the average amount of money the customer will spend in your business,  how loyal is the customer to your brand,  what types of advertising does the customer respond to best,  what kind of social media does the customer respond to best and will those customers create good word of mouth  (still the best form of advertising)  for your business?

So how can small businesses and Freelance solopreneurs access big data?  It can be done by hiring a marketing firm that we most likely cannot afford.  At this time,  big data usage will be the playground of big businesses.   If it’s any consolation,  marketing firms are still trying to get arms around big data themselves.  For now,  traditional marketing analytics will have to suffice for the 99%.

Traditional marketing analytics are useful and certain data we already own: bricks & mortar sales data,  online sales data,  seasonal sales variations,  customer zip codes,  popular service packages,  pricing and the number of Foursquare,  Facebook,  LinkedIn and Twitter followers,  for example.  Market testing is expected to remain a vital part of developing a marketing strategy,   even when big data is used.  Business owners and marketers will continue to measure the impact of promotional strategies employed.  Finally, whether big data or marketing analytics are used when devising a marketing plan,  proposing the right questions,   as Peter Drucker advised,  is where one starts.

Thanks for reading,

Kim

Survival Strategies , , , , 1 Comment

Cosi Fan Tutte: Uber Achievers

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Hello again and welcome back to the list of suggested behaviors and activities that will help you achieve your 2014 wish list.  For the past three years I presented New Year’s Resolutions but this year,  you get to pick what you want to do.  I’m here to help you get what you want!  To do that,  I read up on motivational psychologist and Associate Director of the Motivation Science Center at Columbia University School of Business Heidi Grant Halvorson,  who writes for The Harvard Business Review.  Dr. Grant Halvorson is a highly successful professional,  but unlike many charmed individuals,  it is safe to say that she knows how she became,  and remains,  successful.   Here are the final four elements of her 201 1 e-book,  Nine Things Successful People Do Differently:

VI.   KEEP ON KEEPING ON: Be willing to commit to long-term goals and persevere in the face of difficulty.  Studies show that those who are able to put shoulder to the wheel and push through adversity obtain more education in their lifetime and earn higher grade point averages in school.  To help yourself along,  plan specific actions that when followed will bring you to your goal.  Devise a timeline for your action plan,  monitor the efficacy of strategies and reward yourself when important milestones are reached.

VII.  BUILD WILLPOWER MUSCLES: Our self-control muscle is like any other of our muscles.  When we don’t use it,  it eventually atrophies.  Use it or lose it! Give your willpower muscle a good workout by taking on small challenges that compel you to do something that perhaps you’d rather not,  e.g. taking on a home cleaning and organizing project.  Establish must-start and must-complete dates and then commit to them.   If you find yourself wavering and making excuses to put off the project—don’t!  Flex your willpower muscle and do some heavy lifting.  As you develop inner strength,  also known as self-discipline,  you’ll ready yourself to take on bigger challenges and achieve more life-changing goals.  It’s like training for a marathon by starting with 5K races.

VIII. DON’T TEMPT FATE: No matter how strong your willpower becomes,  it is important to always respect the inevitable fact that human beings have limits.  If you over-reach,  you’ll run out of steam or out of luck.  Avoid taking on more than one major challenge at a time if you can help it.  Do not be over-confident and bite off more than you can chew by setting obviously unattainable goals.  Successful people instinctively know what is in the realm of the possible and refrain from setting themselves up for failure.

IX.  FOCUS ON WHAT YOU WILL DO: …and not on what you will not do.  Research on thought suppression shows that trying to avoid a thought has the opposite effect and makes that thought grow larger in our minds.  The same holds true for behaviors.  By trying not to engage in a bad habit,  like smoking or eating junk food,  the habit becomes strengthened instead of broken.  Instead,  turn your thoughts toward implementing strategies that will bring you to your goal.

I hope that reading Dr. Grant Halvorson’s  Nine Things  helps you to acknowledge what you’ve been doing right all along.   As well,  I hope you’re able to identify the mistakes that have undermined you and that going forward,  you will develop successful strategies that pave the way to your most important goals.  Have a wonderful year.

Thanks for reading,

Kim

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Become An Uber Achiever

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Happy New Year!  Please accept my sincere best wishes for a happy and successful 2014.  As is customary,  I begin the year with information I consider to be motivational,  since a new year  (along with Spring)  suggests a fresh start.  In my first posts of 2011,  2012 and 2013,  I presented lists of suggested New Year’s Resolutions for you to adopt.  This year,  I invite you to choose the goal of your dreams and I’m pleased to pass along suggestions on how to make it your own.

You may have noticed that many highly successful people do not have a clear sense of how they manage to grab the brass ring time and again.  Often,  uber achievers do not have an awareness of what allows them to succeed or prevents them from failing.  How do certain mere mortals repeatedly gain the favor of the gods?

It is true that we all have a repository of certain attributes,  advantages,  competencies and talents: the natural salesman,  the math whiz,  the influential family.  Some may encounter a wise and powerful mentor along the way,  who guides them onto the right path,  keeps them out of harm’s way or gives them the heads-up about opportunities on the horizon.

Motivational psychologist Heidi Grant Halvorson says in her book  Succeed: How We Can Reach Our Goals  (2011)  that research on achievement suggests that successful people reach their goals not only because of the cards they hold,  but also because of what they do.  Halvorson has spilled the beans on what other behaviors makes the rich different from you and me  (with apologies to those who do not equate success with wealth):

I.    BE SPECIFIC: When setting goals,  be as specific as possible.  Knowing precisely what you want to achieve keeps you motivated until you get there.  Furthermore,  identify and commit to specific actions that must be taken to reach your goal,  actions that leave no room for doubt about what must be done.

II.   CARPE DIEM: Achieving goals means recognizing and acting upon opportunities before they slip through your fingers.  Make sure that you don’t fail to ride a good wave because you didn’t bother to anticipate its possible arrival,  or because you were distracted by competing pursuits and dramas.  Open the door to success by planning to take real steps toward your goals.  Studies show that planning trains our brain to recognize and seize opportunities when they arise,  in that way increasing our chance of success by about 300%.  In other words,  plan to succeed.

III.  MONITOR AND MEASURE: Achieving goals requires regular monitoring of one’s progress.  Know your timeline and milestones and adjust your strategies and actions according to progress made.  Rewarding yourself for interim successes is a good idea.

IV.  REALISTIC OPTIMISM: Thinking positively about the likelihood of achieving your goal is enormously helpful in creating the conditions for success and sustaining motivation.  Nevertheless,  guard against underestimating how difficult it may be to get where you want to go.  Anything worth having is likely to require significant time,  planning,  sacrifice and persistence.  Daughter-in-law of the Prince of Wales,  mother of a future king of England,  Catherine Middleton used to be called “Waity Katy”.   Now she’s known as the Duchess of Cambridge!

V.   GETTING BETTER: Believing that you are able to reach your goal is imperative.  Equally important is believing that you can acquire  the ability to reach your goal.  In other words,  focus on acquiring whatever the building blocks of success may be,  whether that means learning new skills or developing relationships with those who can help move you forward.

I’ll be back next week with a few more building blocks for you to incorporate into your plan for success.  Have a great week.

Thanks for reading,

Kim