Be the Leader Who Gets Results

Freelancers and other business owners step into leadership from the moment you begin operating as a self-employed professional who provides products or services to customers. You are motivated by the desire to advance the long-term success of your organization. You understand that you must be an effective, and perhaps also an inspiring, leader who provides a clear vision of your organization’s mission, values and goals.

The method that you perhaps instinctively choose to express your leadership role is known as your leadership style. Your style defines how you guide, motivate, manage, or collaborate with your team to implement strategies and execute tactics that achieve the goals, objectives, or deadlines for which you are responsible. Your go-to leadership style is based on your personality and life experiences and may be influenced by your organizational culture and the goals you will achieve.

While there are several commonly used leadership styles Daniel Goleman, a psychologist renowned for his work on Emotional Intelligence, notes that, “Being a great leader means recognizing that different circumstances may call for different approaches.” Research supports his opinion, indicating that highly effective leaders recognize that circumstances may compel them to adapt their leadership style in response, be it changes within the team, a shift in organizational dynamics, or fluctuations in the business environment. Leaders who know how to get the best results understand that they must be sensitive to the composition of their team, understand the relevance of the goal that must be achieved and, most of all, they possess the agility to adjust their leadership style as needed.

As Goleman emphasized, “The most effective leaders switch flexibly among the leadership styles as needed…[They] don’t mechanically match their style to fit a checklist of situations — they are far more fluid. They are exquisitely sensitive to the impact they are having on others and seamlessly adjust their style to get the best results.” Below are leadership styles that may be useful for you.

Charismatic Leadership

The leaders of this style are expert communicators and possess a level of personal magnetism that inspires trust and loyalty and enables them to persuade others to follow their lead. They radiate warmth, sincerity, intelligence and authenticity; they inspire, excite and spark loyalty among team members. Well-known charismatic leaders include the Dalai Lama, the late Queen Elizabeth II of Great Britain and former President Barack Obama. For those who have that irresistible aura, this style is associated with social activists, motivational speakers and religious or political figures—leaders who need to inspire and gain the devotion of their followers.

Key characteristics

  • Charismatic leaders are very confident in their approach. They have a very influential personality and are not known to harbor self-doubt or second-guess their decisions.
  • They embody the values, beliefs and motives of their team and they believe deeply in the abilities of team members.
  • They have high expectations, are often highly competent and become a role model for team members.
  • Creates a sense of positive change.
  • Motivates and inspires the team.
  • Encourages teamwork and collaboration.

Coaching Leadership

This style of leadership believes in teaching and mentoring team members, to put them on their path to excellence. They are usually experts in their field of interest and are great communicators. This type of leadership is most effective with younger, inexperienced teams. By providing constructive feedback, setting clear goals and offering guidance, coaching leaders aim to empower their teams to overcome challenges and excel in their roles. This approach is particularly beneficial for long-term organizational growth, as it invests in individual team members’ skill development and career advancement.

While coaching management can bring substantial benefits to an organization, notably increased team member satisfaction and improved performance, it may pose challenges in situations where
immediate business needs demand swift and decisive actions. Moreover, the necessity of mentoring and professional development require a leader with patience. Works best for teams whose members need to be trained thoroughly to achieve peak performance.

Key characteristics

  • Coaching leadership works best with people who appreciate guidance and mentoring and are willing to learn from their leader.
  • Leaders should be ready to spend time and energy coaching and grooming team members to develop their competencies and improve their performance.
  • Empathy and trust are the pillars of this style of leadership.
  • Encourages innovation.
  • Gives team members constructive criticism.
  • Gives team members opportunities to become future leaders.

Autocratic Leadership

Autocratic leadership is the boss-centered approach to leadership. This leader controls the show. S/he follows a top-down approach to communication and it can be said that s/he doesn’t so much communicate as issue commands. Autocratic leaders make all decisions and expect team members to comply. They don’t collaborate because they are not seeking input from the team. Instead, they evaluate matters from their own perspective.

Autocratic leaders are often not interested in team bonding that begins with socializing and may include team-building activities. This leadership style typically exists when there is considerable lack of trust within the organization, which may explain why the leader, or those whom s/he represents, has the power to make all the decisions. This style may be the most pragmatic approach when consensus is not possible and the leader is required to make judgment calls.

Key Characteristics

  • Highly structured environment.
  • Facilitates quick-decision making.
  • May be useful where conflict is present.
  • Restricts creativity and innovation.
  • Can lead to low morale within the team.
  • Not suitable for companies that promote a collaborative culture.
  • Leaders may lack agility, or the ability to adapt or pivot.

Laissez-faire Leadership

Laissez-faire is a French term that in English means allow to do and the core of laissez-faire leadership is non-interference. Also known as Delegative Leadership, practitioners of this style adopt rather a hands-off approach. Laissez-faire leaders provide minimal direction and allow team members to work independently and without much oversight.

These leaders are likely to delegate much of the decision-making responsibility to the team, enabling them to take ownership of their work and make decisions independently. The laissez-faire leader is likely to spend most of the time focused on his/her own work rather than monitoring the team and in so doing cultivates trust and empowers team members to take control of their own tasks and projects.

This leadership style can be particularly effective in situations where team members are highly skilled, experienced and self-motivated and require minimal supervision. Works best if the leader has a group of people who already excel at their skills and team members thrive in an environment of independence, where they can hone their own leadership skills. 

Key characteristics

  • Considerable trust is given to team members.
  • Team members have great autonomy, which promotes creativity and innovation.
  • Employees get ample room for personal growth
  • Learning and professional development are encouraged.
  • Team members have the freedom to work in their own way.
  • There is no micromanagement
  • Faster decision-making.
  • Constructive feedback is a vital component of this leadership style.

Servant Leadership

The servant leader operates on the idea of service as the defining ingredient of leadership. The needs of team members are prioritized over his/her own and the focus is on supporting and empowering them so that they can achieve professional growth and development. Servant leaders provide guidance and support and actively seek out opportunities to help team members to succeed.

This style can lead to higher employee engagement, better job satisfaction and employee retention and an improved organizational culture and sense of community. Servant leadership is particularly effective in environments where team members have felt unsupported or undervalued. By putting their needs first, servant leaders can help build trust and respect and create a positive work environment.

At its core, servant leadership promotes ethical decision making by creating a culture and encouraging values where all participants will be inclined to make decisions based on what is right for everyone involved, rather than what will benefit a select few. This leadership style fosters an environment where creativity and problem-solving thrive as team members feel empowered to suggest new solutions and build upon each other’s ideas. Use this style when you lead a diverse team, where personalized management for team members is necessary.

Key Characteristics

  • This style has a high degree of awareness toward the team. Leaders of this category are great listeners. It gives them a better understanding of the team’s strengths and weaknesses.
  • Great for building respect, trust and loyalty.
  • Helpful in building a solid company culture.
  • Promotes ownership and responsibility.
  • Increases employee morale and confidence.
  • Builds trust and loyalty within the team.
  • Team members feel valued.

Transformational Leadership

Transformational leadership theory emphasizes the leader’s ability to inspire and motivate their team members and incite them to put aside their own self-interests for the greater good of the organization. Transformational leaders inspire team members by way of their vision, charisma and intellect, as they promote innovation. These leaders aim to motivate their team to transform systems, processes, or products and build a more successful and sustainable future for the organization.

This leader makes the team feel that all are fully on board with the cause of promoting the innovate vision and mission and will work hard to bring excellence. This feeling brings purpose that encourages bonding, loyalty to the organization, fellow team members, the leader and creates a sense of belonging. Transformational leaders give team members opportunities to explore different ideas and approaches and encourage them to let their creative juices flow.

The relationship between leaders and staff can help the organization, according to those who incline toward this style. As they see it, effective leaders inspire workers to go above and beyond what they believe they are capable of. Leaders develop a vision for their team members and motivate them to realize it.

Employee morale is raised and inspired by transformational leaders, which helps them perform better at work. These managers encourage staff members by their deeds rather than their words because they specialize in setting an example. Use this style in rapidly growing companies and in fast-paced or ever-evolving industries when business requires constant innovation and moving ahead of the crowd, from high fashion to high tech.

Key characteristics

  • The leader must set the example.
  • Give interaction a high priority.
  • Encourages team to self-manage and be proactive in their work.
  • Be open to new approaches and concepts.
  • Take chances and make difficult choices.
  • Works well when a new approach and fresh ideas are needed.
  • Can take the leader and team members outside of their comfort zone.
  • Encourages professional and personal growth of the leader and team members.
  • Encourages creativity.
  • Encourages change.
  • Maintains a focus on the big picture.
  • Regular feedback is essential.

Thanks for reading,

Kim

Image: Courtesy of the Neues Museum in Berlin, Germany. Nefertiti (1370 – 1330 BC), reigned as Queen Consort of Egypt 1353-1336 BC. She was the Great Royal Wife of Pharoah Akhenaton (born Amenhotep IV, 1379- 1336) who reigned in the 18th Dynasty of Egypt circa 1353 – 1336 BC.

The Rise of Soft Skills

In locations such as Davos, Switzerland and Sun Valley, Idaho, billionaire business leaders gather to attend conferences where they participate in important conversations. Many discussions, so I’ve read, focus on leveraging ground-breaking technological advancements such as Artificial Intelligence, Augmented Reality and 5G data networks, plus minimizing carbon footprints and, always, maximizing profits. However, the unexpected arrival of the coronavirus and our responses to it not only preempted those momentous conversations, but also pushed to the forefront trends that not long ago were only distant drumbeats.

You may recall that telecommuting, now rebranded as Work From Home, began slowly about 20 years ago and existed mostly in the high tech space. The much more recent phenomenon known as the Great Resignation has seen 38 million+ workers quit their jobs since 2021 and skimmed 4.4 million employees from the U.S. workforce in February 2022 (most switched employers). Meanwhile, yet another trend has been slowly building in professional development and leadership circles since about the 1980s, the importance of traits and competencies known as soft skills.

The WFH and Great Resignation disruptions have left managers struggling to simultaneously retain talent and lure employees back to the office. According to a survey by Glassdoor, what can be summed up as a toxic work culture (mostly insufficient pay, limited chance of advancement and lousy bosses) is fueling both occurrences. Workers are mounting a spirited pushback and the bosses can’t help but notice. They know it’s time for a workplace culture reboot. Bring on the soft skills.

Like wisps of fog slipping in at daybreak, talk of the traits and competencies known as soft skills slipped onto the radar screens of business thought leaders with little fanfare. Soft skills can perhaps be best defined as empathy, or Emotional Intelligence (E.Q.), the ability to understand and acknowledge the feelings of another.

In your personal and professional spheres, it is now of paramount importance that you commit to understanding the perspectives of others and figure out how to acknowledge and accommodate their values, priorities and experiences. Soft skills traits and competencies—-work ethic, communication, problem-solving, adaptability, delegating, resilience, analytical and motivational ability, collaborating and decision-making—-will put you on the path to achieving that goal.

In our New Normal business environment empathy, that is, E.Q., can bring a competitive advantage to your organization. When you think about it, the ability to see the world from the viewpoint of others has always been among the most valuable resources in your your business toolbox. Let’s consider how empathy will cause you to act with compassion and strengthen your relationships with clients and colleagues and become a foundational element of business growth.

Build trust, inspire loyalty

Soft skills will play a central role in your ability to attract and retain clients and receive referrals and recommendations. The purpose and benefits of your products and services, their environmental and social impact and your diversity, equity and inclusion advocacy are factors to consider within your Freelance consulting practice. How you integrate these messages into your various communications formats, including website text, social media posts, blog and/ or newsletter, marketing emails, images, packaging, shipping and strategic partnership choices and demonstrate your relatability, reliability, authenticity and expertise will add (or subtract) clients from your roster.

Use your communication soft skills, in particular asking questions and active listening, to discover what your top clients feel is important to them now and assess how their perspectives and priorities may have changed since 1Q 2020. Soulaima Gourani, co-founder and CEO of Happioh, a Silicon Valley software company and author of Take Control of Your Career (2016), suggests that a good way to cultivate self-awareness, a component of empathy and other soft skills, is to invite feedback from your clients. Gourani says, “Feedback is not easy to a lot of people and it is an essential component of change. You have blind spots and it is like ‘you’ve got broccoli in your teeth …’ You need people to tell you that, because you can’t see it.”

It’s probably safe to assume that in these turbulent, war-torn, inflationary times, reliability, expertise, transparency and efficiency are at top-of-mind for clients and prospects. Support your clients with follow-up, creativity, training and encouragement—- humanist behaviors that sustain healthy relationships.

Thanks for reading,

Kim

Image: Fred Rogers (1928 – 2003), creator of the children’s television series Mister Rogers’ Neighborhood, poses with the Neighborhood Train. The series aired on PBS 1963-2001.

Shutting Down Toxic People

Today, I share with you insights about managing toxic people, a vexing class of individuals whom we all encounter from time to time.  The toxic types can infiltrate and poison our workplaces, schools, neighborhoods and volunteer service posts. They are even, I’m sorry to say, to be found in our religious institutions and our families. They are high-maintenance, manipulative and hurtful.

Those of us who are well-meaning and psychologically healthy are in need of polite and effective tactics that will keep the toxic at bay and prevent their calamities from spreading and tainting our experiences and opportunities, if not our lives. The ability to manage your emotions and remain calm under pressure has a direct link to your performance.

For help, I turn to a list of tactics developed by Travis Bradberry, PhD., clinical psychologist and expert on the subject of emotional intelligence.  Bradberry is the co- founder and CEO of Talentsmart, a consulting firm that provides training and coaching in emotional intelligence, a vital “soft skill” that impacts many aspects of relationship -building in our business and personal lives. Bradberry is also co-author (with Jean Greaves) of the best-seller Emotional Intelligence 2.0 (2009).

TalentSmart has conducted research reportedly with more than a million people and found that 90% of top performers are skilled at managing their emotions in times of stress in order to remain calm and in control. The ability to neutralize toxic people is a foundational competency for those who plan to become successful. Top performers have well-honed coping strategies that they employ to keep toxic people at bay.

Set limits

There is a fine line between lending a sympathetic ear to someone who is feeling disappointed or disrespected and feels the need to vent, as s/he seeks a way to cope.  It is quite another thing to be caught in the grip of a chronic malcontent for whom constant complaining seems to be the goal and to even entertain the thought of finding solutions to the problem are quickly dismissed.

Bradberry recommends that we ask the complainer how s/he intends to address the problem.  Be on guard for the malcontent to attempt to pull you into doing the repair work for them.  You may be met with a tirade (or a whine) about how “I thought I could depend on you to help me.” Gently point out that you are not the one who is upset. Sir/Madame Malcontent will be exposed as having no interest in solving any problems and that is your opportunity to politely distance yourself from this individual and refuse to remain a sounding board for ongoing complaints.

Rise above

Toxic people love to push buttons and generate conflict that inflates sometimes insignificant misunderstanding into a whirling tornado.  They are often irrational and thrive on arguments and power struggles; they have no filter and no off button. Whether their impulse is deliberate or unwitting matters little.

Instead, do what you can to remain calm.  Ignore any taunting and refuse to get drawn into debates and show downs, for you are too sane to prevail in such a fight.  Create distance and don’t engage.  If an individual persists in goading you into arguments, (including the arguments of third parties that do not involve you) it may be necessary to threaten and even pursue legal action, such as a restraining order, if you feel that the behavior has crossed the line into harassment (you cannot do this in the workplace, however).  You must stop cold behavior that you find unacceptably stressful or threatening.

Choose your battles

Understand that some battles are not worth the fight, even if you feel that you can win.  Do you want to die on this hill? Some battles are not worth the time and energy. Living well is the best revenge.

Aware of emotions

Bradberry points out that maintaining emotional distance from the toxic types requires emotional awareness.  Instead of allowing yourself to be manipulated emotionally and dragged into some irrational state of mind, calmly remind yourself that the toxic person is deliberately pressing your buttons (or perhaps inadvertently—who cares?) because s/he feels compelled to bully you into joining him/her in a rant, a whine, a shouting match, or some other counterproductive behavior.  Don’t go there.  Walk away, if possible, or change the subject.

Establish boundaries

The toxic are champion boundary busters. One of my mother’s sisters was very good to me but when it came to respecting boundaries, she could see no reason to do so (especially not those of a young person).  Whenever she saw me with food, she begged for a taste.  I would offer to make her a small plate and she would refuse, saying that she didn’t want that much, but only wanted “a taste of mine.”  She knew well that I didn’t like that behavior and I suppose I need to accept that disrespecting me was her goal.  She’s been gone for many decades, but the memory of her hurtful behavior will never leave me.  It poisons my memories of her.

I was a young adult when she died.  If she had lived longer, I would have become better at protecting my boundaries, despite the family pressure to give into her, an elder who had done me a big favor and always gave me nice gifts at birthdays and Christmas. I think I would have called her on it in a more forthright manner and if it meant that I saw a lot less of her, I would have done so and let her know the reason for my absence.

Now if your boss is the toxic person, it would stand to reason that the best thing would be to give him/her exactly what they ask for, on time and within budget.  But the problem is that toxic people love finding fault. They “move the goal posts” so that you can never succeed.  I suggest that whatever the boss wants from you, confirm it in email—all expectations, the budget and the deadline.

Forgive, don’t forget

There is lots of talk about forgiveness and I suppose some of it is useful.  Bradberry recommends it and I’ve come to the place in my life that I will concur, with limits. Forgive but do not forget.  Let the incident go, but do not give the wrongdoer another chance to violate you.  Or, hurt me once shame on you, hurt me twice, shame on me.

Thanks for reading,

Kim

Photograph: Anthony Perkins in Psycho (1960)