Monthly Archives: April 2022

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The Rise of Soft Skills

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In locations such as Davos, Switzerland and Sun Valley, Idaho, billionaire business leaders gather to attend conferences where they participate in important conversations. Many discussions, so I’ve read, focus on leveraging ground-breaking technological advancements such as Artificial Intelligence, Augmented Reality and 5G data networks, plus minimizing carbon footprints and, always, maximizing profits. However, the unexpected arrival of the coronavirus and our responses to it not only preempted those momentous conversations, but also pushed to the forefront trends that not long ago were only distant drumbeats.

You may recall that telecommuting, now rebranded as Work From Home, began slowly about 20 years ago and existed mostly in the high tech space. The much more recent phenomenon known as the Great Resignation has seen 38 million+ workers quit their jobs since 2021 and skimmed 4.4 million employees from the U.S. workforce in February 2022 (most switched employers). Meanwhile, yet another trend has been slowly building in professional development and leadership circles since about the 1980s, the importance of traits and competencies known as soft skills.

The WFH and Great Resignation disruptions have left managers struggling to simultaneously retain talent and lure employees back to the office. According to a survey by Glassdoor, what can be summed up as a toxic work culture (mostly insufficient pay, limited chance of advancement and lousy bosses) is fueling both occurrences. Workers are mounting a spirited pushback and the bosses can’t help but notice. They know it’s time for a workplace culture reboot. Bring on the soft skills.

Like wisps of fog slipping in at daybreak, talk of the traits and competencies known as soft skills slipped onto the radar screens of business thought leaders with little fanfare. Soft skills can perhaps be best defined as empathy, or Emotional Intelligence (E.Q.), the ability to understand and acknowledge the feelings of another.

In your personal and professional spheres, it is now of paramount importance that you commit to understanding the perspectives of others and figure out how to acknowledge and accommodate their values, priorities and experiences. Soft skills traits and competencies—-work ethic, communication, problem-solving, adaptability, delegating, resilience, analytical and motivational ability, collaborating and decision-making—-will put you on the path to achieving that goal.

In our New Normal business environment empathy, that is, E.Q., can bring a competitive advantage to your organization. When you think about it, the ability to see the world from the viewpoint of others has always been among the most valuable resources in your your business toolbox. Let’s consider how empathy will cause you to act with compassion and strengthen your relationships with clients and colleagues and become a foundational element of business growth.

Build trust, inspire loyalty

Soft skills will play a central role in your ability to attract and retain clients and receive referrals and recommendations. The purpose and benefits of your products and services, their environmental and social impact and your diversity, equity and inclusion advocacy are factors to consider within your Freelance consulting practice. How you integrate these messages into your various communications formats, including website text, social media posts, blog and/ or newsletter, marketing emails, images, packaging, shipping and strategic partnership choices and demonstrate your relatability, reliability, authenticity and expertise will add (or subtract) clients from your roster.

Use your communication soft skills, in particular asking questions and active listening, to discover what your top clients feel is important to them now and assess how their perspectives and priorities may have changed since 1Q 2020. Soulaima Gourani, co-founder and CEO of Happioh, a Silicon Valley software company and author of Take Control of Your Career (2016), suggests that a good way to cultivate self-awareness, a component of empathy and other soft skills, is to invite feedback from your clients. Gourani says, “Feedback is not easy to a lot of people and it is an essential component of change. You have blind spots and it is like ‘you’ve got broccoli in your teeth …’ You need people to tell you that, because you can’t see it.”

It’s probably safe to assume that in these turbulent, war-torn, inflationary times, reliability, expertise, transparency and efficiency are at top-of-mind for clients and prospects. Support your clients with follow-up, creativity, training and encouragement—- humanist behaviors that sustain healthy relationships.

Thanks for reading,

Kim

Image: Fred Rogers (1928 – 2003), creator of the children’s television series Mister Rogers’ Neighborhood, poses with the Neighborhood Train. The series aired on PBS 1963-2001.

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Making Cash Flow

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We’ve just passed the deadline for filing annual taxes. Are you feeling a little cash-poor? Should we talk about how to put a little extra $$ into the revenue column? I suspect that landing a big client will have the most positive impact on your earnings, but counting your pennies and smart planning are always a plus. You just need to discipline yourself to adopt those good habits. Once you do, they’ll become part of your regular routine, the standard way that you do things.

Price right

Don’t be afraid to request adequate payment for the valuable services you provide. Low-balling never got anyone anywhere. I understand that when the cupboard is bare you just want to get a project in-house, fast, and it may seem as though a bargain price will entice prospects to quickly hire you. The problem is, prospects inclined toward cheap labor tend not to respect those whom they hire. You could find yourself in the mix with a difficult client who’s not only a low-revenue client, but also a slow payer. Respect yourself and your abilities and don’t go there.

Pricing B2B services is tricky, though, and benchmarking your price range is difficult. You can’t go online and research what competitors charge for a similar service. Who you know and who knows you, along with work experience in your area of specialty, number of years in business, university degrees and professional certifications and your client list are among factors that potentially impact how you can price. Your unique way of packaging and selling your skills and experience can be another determining factor. You might refer to the March 15, 2022 post Is It Time for a Price Increase for more thoughts on pricing B2B services.

Invoice on time

Freelancers don’t get paid to invoice, but you don’t get paid until you invoice. You must get serious about collecting accounts receivable. Get into the habit of preparing your more detailed invoices a little at a time throughout the month and consider sending invoices during a certain week—like the first or last week of the month. On all invoices, state that payment is due upon receipt. In general, payment is due within 30 days, but a 15 day grace period is typically extended, meaning clients legally have 45 days to pay. If you haven’t received payment by day 48, resend the invoice.

Furthermore, track the time that you spend on projects billed hourly. It’s very easy to underestimate how may hours that you work. I recently reviewed the amount of time that I spend on a recurring hourly project and was shocked (and embarrassed) to realize that I’ve been billing slightly more than half of the time that I should be billing. Corrective action will be gradually taken. I don’t want to give my client sticker shock, but I will discreetly align my invoices with the time spent working.

When discussing the work agreement with a client, ask for a 15% – 20% upfront payment on projects that you’ll bill at $1000 or more. Schedule payments to align with project milestones and leave no more than 30% outstanding for the final payment. On your invoice, indicate how you would like the check made out. If you accept credit and debit cards, electronic checks , direct deposits , or PayPal, include those options on your invoice as well.

Anticipate expenses and set money aside

Create a spreadsheet to help yourself anticipate and plan how to pay predictable expenses, fixed (e.g., quarterly tax payments, utility bills, health insurance) and variable (business association dues, professional development courses you’d like to attend), to minimize the arrival of unpleasant surprises landing in accounts payable. Next, calculate your expected accounts receivable. The document you’ll create is called a cash-flow forecast and is used to predict and plan ahead for 12 months.

Are you coming up short now and again? Figure out how to fix the problem. There are near term and long- term remedies that may be feasible for you. I recommend that you look to money raising opportunities that are related to what you do. But if you must tend bar, for example, do so if the money is good and you won’t run into clients.

  • Are you qualified to teach? Becoming an adjunct professor at a local college pays fairly well and it’s an excellent addition to a Freelancer’s CV. Teaching implies expertise and will enhance your brand and perceived value. Most schools will require that you have a master’s degree, but it doesn’t necessarily have to be related to subjects that you teach. Entrepreneurial incubators also hire instructors to teach subjects such as finance, tech and marketing. Do some investigation. Your real world experience can be leveraged.
  • Do you have good writing skills? If so, there are a number of money- making avenues to explore, including blog or newsletter ghost writing and marketing content for websites. Writing social media posts is another possibility. Join and browse writing and editing Freelance gig work on sites such as Fiverr and Upwork.
  • Align the payment due dates of your significant accounts payable with the part of the month when you usually have the most money. If you have a payroll to meet, W2 or 1099, time your accounts receivable payments to paydays you must guarantee
  • Call the companies you must pay and ask to change the due dates to stagger them or schedule your payments to that sweet spot in the month when you have the most money. You can also apply for a business credit card that can be used to pay certain expenses, but do keep an eye on the balance because credit card interest rates are exorbitant.
  • As a long-term tactic, review your inbound marketing tactics and amplify that which is not bringing in good prospects. For example, do you have two good client testimonials on your website? If not, consider who might be willing to go on record to sing your praises. Re:outbound marketing, consider dropping into your local chamber of commerce to see if those you’d like to meet are known to attend events. If possible, join for a year and see who you meet and what you learn, Buy a small ad in the chamber newsletter to raise your profile and maybe get the opportunity to speak or present a one hour course.
  • The best move is to build up a rainy day fund when your cash finally starts flowing. My fund saw me through the barren early months of the pandemic shutdown. I was still skimping, but I made it. Aim to save for a 6 month cushion.

Thanks for reading,

Kim

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When Your Client Goes Hybrid

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You’re a Freelance consultant and well aware that continually demonstrating your value to clients, prospects and potential referral sources is an ongoing must-do. You may agree this is especially true when you recently arrive at an assignment. Your new client may throw a curve ball, maybe as a test or maybe because s/he is crazy busy. Whatever the motive, you’d better not fumble.

Increasingly, the ability to function effectively in a hybrid work environment is a competency that Freelancers and company leaders and their teams must acquire. Those of you who specialize in process improvement might even be hired to help a client institute systems and protocols designed to enable a hybrid team to operate well. Others may discover—-surprise!—-that you’ve arrived at a gig where the team is in the midst of going hybrid. Don’t be surprised to see that it will be up to you to figure out how to interact with both at-home and office-based staff and still hit your milestones and meet the deadline.

So in your back pocket it’s a good idea to have a road map to guide you through the hybrid landscape, a blueprint designed to minimize any awkwardness or missteps between the at-home and in-office crews and you. The objectives are to demonstrate your project management and political skills, produce the deliverable you’ve been hired to produce (on time and on budget) and, most of all, increase the odds of getting called back for another project. You can do it.

Martine Haas, Ph.D., professor of management and organizational behavior at the University of Pennsylvania Wharton Business School, notes that the most common challenges resulting from hybrid teams originate from what she named 5C Challenges: communication, coordination, connection, creativity and culture. You can study her 5C guideposts as you prepare to encourage hybrid team members you’ll work with to bridge the divide between working from home and working in the office. Do that and you’ll support efficiency and productivity, enhance the success of your project and lower your stress level, too.

Communication

Sometimes, a team member who should be included in an email is accidentally omitted. That little error can result in that person being unintentionally dropped from an important conversation. The error might also result in that person being excluded from an important decision. This type of unfortunate consequence is disproportionately borne by those on the WFH shift.

Freelancers might consider developing a list of primary and secondary contacts and stakeholders and making note of who is present or absent from communications and also when decisions will be made. Politically savvy and practical Freelancers take steps to ensure that all who can contribute valuable work and perspectives will participate when you need them most.

More often than in-office teams like to admit, WFH team members are also prone to be omitted from informal discussions and minor decisions made by those who are working together in the office. The problem lies somewhere between out of sight, out of mind and the logistics of bringing WFH folks into the conversation.

Connection

In addition to technological and logistical coordination, the importance of the team’s social interactions should not be minimized. It’s vital to also encourage social connections between in-office and WFH crews, although composition of each may vary depending on the day of the week. Life and work are about building and nurturing relationships. Our networks contribute quite a bit to the success and happiness we achieve. There’s a reason that most people consider networking to meet peers or potential mentors, partners, investors, or sponsors so important.

Because a WFH schedule physically separates coworkers and has the potential to isolate and cause relationships to wither, occasional informal videoconference meetings could provide a helpful balance. Freelancers should be able to schedule an informal video meeting or two without appearing to over-reach. Nurturing relationships within your working team will make the experience better for all. Speak with your primary contact and propose an ice-breaker introduction video call designed to bring your project team together and set the stage for positive 5C experiences.

Coordination

Hybrid teams bring a greater risk of snafus than working face2face. The most common downside is the gradual onset of a rift between the in-office and WFH crews. Freelancers would be wise to apply extra effort to coordinate and follow-up with team members who work remotely. Without diligence, WFH team members could slip out of the loop.

That could result in the WFH crew not being completely on board with certain assumptions or adjustments that the in-office crew has agreed upon, for example. Freelancers working in a hybrid environment would be wise to take whatever necessary steps that bring in-office and WFH crews into agreement and on the same page. Freelancers usually depend on certain information, access, approvals, or actions to reach project milestones. Agreement and coordination are essential to success and must be enabled.

Creativity

It was probably discovered a few centuries ago that conversations spark creativity. It’s becoming apparent that teams working together in the same physical space experience a sort of collective creativity that arises organically when co-workers spontaneously begin to discuss a problem or opportunity. Scheduling a videoconference to conduct a brainstorming session is just not the same. It’s so much better to bounce ideas around with others or work intensively on solving a problem together. If it’s possible to bring WFH team members into the office once or twice during the project timeline do so. All 5C metrics will get a boost.

Culture

The phenomenon known as The Great Resignation, which was discussed in the September 7, 2021 post, has had a profound effect on working in America. The Bureau of Labor Statistics recently reported that in February 2022, U.S. businesses had nearly 12 million unfilled jobs.

That means once cohesive teams are in danger of weakening as people exit. When experienced employees leave and new ones arrive, another challenge of the WFH era is how to onboard newcomers and integrate them into the company’s culture, the expression of its brand and respect for its values. If a fluid but essentially constant percentage of a company’s workforce will remain in WFH mode, rarely or never working side-by-side with colleagues or spending time together to talk shop, how can a company’s unique “personality” be maintained or communicated? Back-channel, off-the-record. tellings are powerful. Institutional memory is a precious resource.

One fact is clear about the future of work, at least in the near term and that is, the hybrid workforce will be the norm for many organizations large and small and we’d better learn to navigate them.

Thanks for reading,

Kim

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Rinse and Repeat: Your Content is Evergreen

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What’s the purpose of your marketing campaign? Is it about branding, to make your company name, primary product, or service, memorable in the minds of clients and prospects? Or are you going head-to-head with a competitor and looking to gain or retain market share? Maybe your goal is to expand into a niche market, where you’ve discovered that your product or service is gaining traction and could have potential for more sales?

For every marketing tool that you use—display ad, social media, press release, newsletter, podcast, white paper, webinar—-you create content that costs time, bandwidth and money to produce. Why limit its use to just one platform? Your content is a versatile asset that can be recycled through multiple formats. It is evergreen.

Like a big holiday feast, when many dishes are served and preparation time is longer than the usual weeknight supper, don’t waste the leftovers. Instead, make note of what’s popular and serve it up again in another setting. You’ll not only deliver powerful content to new groups of fans and followers, growing your audience, you’ll save time as you do. Let’s talk possibilities.

White paper slice and dice

Can we start by defining the document? A white paper is written to promote a certain product, service, technology, or methodology and persuade current and prospective clients to believe that it’s useful and beneficial. White papers are stealth sales/ marketing documents written to entice potential clients to learn more about and eventually buy the product, service, technology, or whatever. They are designed to be used as a marketing tool in advance of a sale, to inspire curiosity, trust and demand.

White papers are typically 2000+ words in length and that makes them ideal candidates for content recycling. Selected paragraphs of your white paper can be edited and reused as (one or more) blog posts or newsletters. Your white paper can also become the core of an e-book that you can use in a call-to-action appeal on your website and social media outlets, helping to move prospects through your sales/ marketing funnel and grow your email list as you do.

If contacting media outlets is part of your campaign, a paragraph or two of your white paper might be used as the key message in your press release. If you can schedule yourself into a webinar or podcast, your white paper can provide your talking points.

Blog or newsletter recycle

If you’ve received lots of likes or comments on a post that you’ve written, you might extract a few sentences to create interesting social media posts that you can drop into one or more platforms. Your evergreen blog or newsletter content might result in two or more good social media posts that bring new and relevant info to your fans and followers. Or, you can repost an entire blog or newsletter in one or more of your social media accounts.

You might also be able to recycle a blog topic on a blogging platform, e.g., Medium. You’ll find a few of my posts in Lioness Magazine https://lionessmagazine.com/, a digital publication whose target audience is women entrepreneurs. I’m paid (very modestly) for published articles.

Consider diving into your blog and newsletter archive and updating a topic. Last December, I did exactly that when I realized that a 2019 post on writing a press release is evergreen. I updated with current info and expanded the topic to discuss creating an up-to-date press kit. I sent the article to Lioness Magazine and thank goodness my editor was pleased and agreed to publish it.

You can also turn your newsletter or blog post into a video. You wouldn’t just read it, but rather go on camera and discuss how what you’ve written is useful and actionable and will help viewers make money or operate their business more efficiently. Upload the video to your website, YouTube, Twitter, or other social media accounts.

Finally, you can reconfigure your blog or newsletter, or white paper, into a Power Point presentation and upload it to LinkedIn, Instagram, Facebook, or your website.

Webinar and podcast encore

If the program host will agree to send you the link and you have editing skills, this feast will yield high-end leftovers. For the price of an email address (that grows your list), visitors to your website, YouTube account and other social media can be greeted with an enticing call-to-action, an invitation-only rebroadcast of the entire podcast or webinar. You might also edit a tempting 3 or 4 minute audio or video clip to upload and make your CTA even more appealing.

Thanks for reading,

Kim

Image: Patty Duke (1946 – 2016) starred as both Patty and her identical cousin Cathy in The Patty Duke Show (ABC-TV September 1963 – April 1966).