This Freelancer Walks Into a Bar and…

Here we are in the final week of summer and it is time to gently ease out of your summer torpor and take a few tentative steps toward ramping-up some business development skills—like networking, for example.  Networking takes many forms and it is something we do throughout the year, in all sorts of venues.  Yet September brings an onslaught of structured business networking opportunities, often in the form of conferences and workshops, making this time of year ripe for a meet & greet reboot.

It is likely that you’ll attend these functions alone and it’s also likely that you will not know anyone in the room, or at least not well enough to “latch on” during the event.  You will be on your own; how can you engineer a good outcome?  For starters, remember that Freelancers have a standard networking event agenda:

  • Get a client.
  • Get a referral source or collaborator.
  • Get information.

Meeting a potential client is a long shot, but it’s the most important agenda item, nevertheless.  Meeting a promising referral source or someone with whom you can collaborate is also a stretch, but the odds are better.  Learning something useful, whether from the program speaker or some helpful bit of information you pick up from someone you meet, is a reasonable bet.

So polish up your short-form elevator pitch.  Remember to smile and relax and be willing to meet new people.  Make note of these easy-to-roll out icebreaker conversation starters that will boost your networking ROI:

  1. Walk up to someone who is alone, smile and introduce yourself.   You’re in the room to network, so make a point to extend yourself. You could meet someone who is worth knowing and at the very least, you’ll make someone feel more comfortable and happy to be there. “Saving” someone is good karma.
  2. This is my first time attending this seminar. Are you a regular?    Showing a bit of vulnerability is both humanizing and courageous. You’ll demonstrate your command of the meet & greet ritual. This opening makes it easy to segue into further conversation.
  3. I admit I don’t know a lot about what (the sponsoring group) does. What other programs do they put on?    With this question, you’ll receive information that will help you evaluate the possibility of deepening your involvement with the host organization.
  4. That’s interesting. Tell me more.   People love talking about themselves. Showing genuine interest is flattering and most of all, validating. The seeds for a good and maybe even mutually beneficial relationship will be planted, even if you don’t encounter that person again for another year or two.
  5. Let me introduce you to… One of the best ways to position yourself as an influencer, as well as someone who is authentic and generous, is to introduce people who might be able to work together.
  6. Ask the speaker a good question.   Take notes during the presentation and raise your hand during the Q & A.  Attendees may seek you out after the talk. Feel free to approach the speaker as well. A good question showcases you as a smart person. Be careful not to hog the microphone.
  7. Hi, I’m (name).  That was a spot-on question you asked of the panelist. What do you think about (related topic)?    In this scenario,  you approach someone who asked the speaker an insightful question.
  8.  It’s been great meeting you. I see someone who’s on my list to meet and I’m going to take my leave. Thank you for being good to talk to.    Your exit strategy.

 

Have a good Labor Day weekend. Thanks for reading,

Kim

Unlock the Answers Buried in Your Website

You may be contemplating giving your website a makeover and to ensure that you include the information that prospective clients desire most before you invest time and money on the project,  you’re smart enough to collect data that will serve as your site blueprint.  You want to confirm the role of your website—how much and what kind of information will persuade prospects to pursue follow-up? Reports that indicate how visitors interact with the site are the only way to examine, consider and interpret visitor behavior and then make adjustments in the site if needed.

Google Analytics will do that job and at no charge.  Google Analytics is a most useful service that helps one to find out who visits the website, the pages that receive the most visits, the length of those visits and actions taken while on a page.

1. Acquisition

Where do site visitors come from? Are you receiving referrals from search engines, your social media accounts, or other websites where you’ve contracted to maintain a link to your website?

2. Behavior

What are visitors to your site doing? Behavior Analytics show the pages visited, the    length of time spent on each and how visitors travel through your site. You’ll learn the content that visitors value most and least.

3. Conversion

Do sales take place on your site? Do visitors sign up to receive your newsletter or blog?

4. Goals

You can create conversion metrics to track actions such as sales and registrations for a class or webinar you will give, participation in a survey, or sign-ups for your blog or newsletter.  As a brand reinforcing grace note, you may create thank you pages to acknowledge actions taken (because positive reinforcement matters!).

5. In-page analytics

Find out the percentage of visitors who clicked on links or buttons on specific pages.

6. Key performance Indicators

If you’ve developed the milestones called Key Performance Indicators that identify each noteworthy action that leads to achievement of your goal, you can monitor them.

7. Mobile

I assume that a healthy percentage of Internet users are working from a mobile device. Find out that percentage and have it in mind when you design your new site or post new content.  Make visits to your site mobile friendly.

8.  Overview

Each section of Google Analytics offers an overview report, which presents high-level data that enables you to make a basic status report of that segment of your site.

9. Queries

This gives the search engine optimization report and lets you know the keyword rankings and click-throughs for your site.

10. Views

Here you’ll find five ways to see the data of any of your reports.

11. Web property ID

FYI, the web property ID is the tracking code that identifies your website with a 7 digit number, followed by the 2 digit property number.

I’m a little embarrassed to say that after putting up a website in 2007, I’ve only just signed up with Google Analytics this month.  What took me so long? I look forward with anticipation to reading and interpreting my website reports.

Thanks for reading,

Kim

 

 

 

Time to Redesign Your Website?

Have you become disappointed with your website, or are you merely bored? Have you been visiting the websites of your colleagues and contemporaries and thinking about how you may want to do a website makeover? Think carefully about your goals before making a decision.

What would I like the site to do for my business?

Ultimately, a website gives information about your products and services and communicates how doing business with you can benefit those who would become your customers. Your job is to develop a website that gives prospects the confidence to explore more seriously the idea of working with you. Whatever is on your site—text, audio, or visual—must support that action.

Older websites are likely to be static, rather than interactive. That means in order to update the site with new information, it’s necessary to pay a web developer to make  changes in text, photos, videos and lay-out. As a result, static websites often do not reflect much of what is happening now.

Some Freelancers depend upon their websites to pre-qualify prospects through the use of an online contact form.  Rather than posting your email and telephone number on the “contact us” page, there is instead a form for interested parties to complete, so that they will receive a call-back. Serious shoppers only, please!

Content marketing will be featured on the website.  Freelancers who produce a weekly blog or monthly newsletter typically include the link on their website.  Your social media platforms will likewise be accessible through your website, as will videos, webinars and podcasts that feature you in a starring or supporting role.  Case studies to help prospective clients envision how your insights and expertise might help their organization resolve challenges and achieve goals may be posted to the site as well.

How is my site under-performing?

Much depends upon the information you’d like your website to provide to interested parties. Your site can be a one-page affair that is basically an online business card.  You may list three or four services, a photo,  a 3-minute video clip of you in action (or not) and contact info and that may be quite enough to convince prospects that you are a capable professional worthy of consideration.  But maybe you would like to have a much more active and engaging site?

Up-to-date products and services list

If you’ve substantively altered—simplified, upgraded, expanded, or eliminated— the services and products that you provide, let your website reflect what is current.  As well, old content and photos might be replaced and updated with an accurate depiction of how you bring value to clients today.

Can I accurately measure how prospects respond to my site?

This step can be the key to your website design.  If you are serious about updating your site,  contact an analytics service and sign up to obtain data that will guide the development of your website.  There are a number of modestly priced website analytics services available and Google has a level that offers free analytics. Collect three or four months of data before you act.

To begin with, you’ll learn how many visitors the site receives each month and the pages that are most often visited. Now you’ll know what visitors want to know. You’ll also learn which pages are least often visited and if there are pages that are quickly abandoned for other pages, or seem to cause visitors to exit your site.  If you decide to update your website, ask your developer to build-in analytics or integration features, so that data will be yours at no extra charge, post-upgrade.

Is the site mobile-friendly? 

I write or edit three newsletters and the analytics for each consistently shows that about 50% of readers use mobile devices (smart phone or tablet) to read them. The other half use either desk models or laptops. Don’t frustrate your visitors,  make sure that your site is optimized for mobile.  Both interactive and static websites can be mobile optimized.

How’s the technology?

Recently, I met a truly brilliant MIT educated web developer named Al.  He showed me the site of a nationally known not-for-profit organization that on its website has an inoperable “donate now” button on the landing page.  It is imperative that all links and buttons on your website perform as intended on all types of devices.  Audio features must produce sound; videos must play; documents must download; ecommerce transactions must be secure.

“About us”

Trot out your brand story.  Connect with site visitors and concisely tell them what motivated you to start your business, how you developed your expertise, your vision and the company mission.  Share your guiding principles as the founder and business leader and discuss how that is reflected in your business practices.  Finally, let it be known that you love what you do and value the opportunity to work with clients. Recommended length of the text might be 200 words.

Thanks for reading,

Kim

Publish or Perish

Today, Friends, I have for you the wild and wooly tale that will explain why I have not posted for the last four weeks,  after reaching out to you every single Tuesday since I opened this blog in June 2009.  Be advised that I was not in Sardinia living la dolce vita.  I’ll present the tale in chapters, since the action centers on writing.

Chapter  One opens on July 12.  I was ready to publish bright and early at 8:00 AM,  when I discovered that I could not access my account.  Wordpress had locked me out.  Neither could I reset my password, because it’s connected to an email account that has been overstuffed with messages for two years and frozen by the provider until I get ambitious and do some deleting.

A frantic search of the forums brought me to an email address wherein I could access a live person and learn why my blog was locked. I was told that in 2012 (!), LinkedIn had a data breach (I remember being asked to change that account password),  so four years later WordPress leaps into action and shuts down all WordPress members who have LinkedIn accounts (millions, I would imagine).

When I politely asked why WordPress members who affiliate with LinkedIn simply did not receive an email to advise us to adjust our passwords within, say, the next two logins to prevent being locked out, I received no answer.  Oh, and if I couldn’t access the appropriate email account, I could always refer back to the original URL link to this blog that is contained in an email that was sent to me by WordPress seven years ago.  Find a seven-year old email? Are they serious?

So there I was, with a post all ready for you, Friend, and no way to publish.  Apparently, the folks at WordPress felt it would be fun to lock the account on publishing day  (and I’m certain that was by design; now you know why I hate techies).  But maybe my blocked WordPress account was a blessing in disguise, because since early June, I’ve been immersed in a book editing project that has taken over my life and that opens Chapter Two.

The book is about a women’s club that is celebrating its 125th anniversary.  The author, a club member,  is an academic who’s written in the neighborhood of two dozen books. The book tells the history of the club against the backdrop of certain social, economic and political events that happened since its founding in 1890: the Gilded Age (think of today’s billionaires and income inequality); the Progressive Age (a reaction to the Gilded Age; think Bernie Sanders’ run for the presidency); the fight for women’s suffrage (a woman running for president); and the rise of women’s colleges and clubs (Lean In ). I was brought in to be the photo editor, but I was as well the de facto developmental editor and copy editor, because the book needed both and there was no one else to do it.  This is a self-publishing project.

In Chapter Three, I take on the role of publisher in addition to being three editors rolled into one.  The club is the official publisher in this venture,  but guess who’s done all the publishing house work? I even wore the hat of literary lawyer when on the fourth Saturday of July,  I sat at my computer reading up on intellectual property and copyright law and then ordered those two long sets of numbers that legally must appear on the copyright page of every book published, plus the bar code.  I also submitted the book to the Library of Congress (that is usually done before publication, so that you get to list the catalogue number on the title page) and two days later was so happy to learn that the title was accepted.

Chapter Four is the tale of my various editing functions.  I learned that developmental editing is surgery: get into those sentences and paragraphs and realign or remove until the story is a good one and flows smoothly.  Copy editing (and its little sister, proofreading) ensures that sentence structure is correct and spelling and punctuation are accurate.  Photo editing entails finding photos for the book that illustrate and support the story and then submitting them to the author for approval.

No, Friend, I was most definitely not sunning and swimming in Sardinia with the beautiful people.  Instead,  I was Googling the names of historical figures who were named in the book and filling in quick descriptions of who they were, so that readers could better understand the story the author wanted to tell because the author, a history writer, apparently didn’t feel that such explanations were necessary.

I also searched for the given names of some two dozen women mentioned in the book who were known only as Mrs. HIM (as the author puts it).  Why the author neglected to give proper credit to those amazing trailblazing women,  I’ll never understand. There were only two names that I could not find: Mrs. Clarence Burns,  a well-bred, high-achieving lady who once lived at 1 West 83rd Street in Manhattan and who in 1903 wrote a cheeky little article entitled Prominent Clubwomen Must be Good Housekeepers  that appeared in Collier’s Magazine.

The other unnamed woman was Madame (de) Sumichrast, one half of a social-climbing couple who were leaders of the Victorian Club of Boston (him) and the Victorian League in London (her).  The surname they shared was originally Sumichrast,  but they saw fit to add the  “de”  when he was named to the faculty of Harvard University’s French Department.

Madame de Sumichrast lectured in French literature at least once at Harvard, meaning that she was a highly educated woman,  but she must have felt it proper for a wife to subsume her identity in deference to her husband’s,  as did Mrs. Burns.  So frustrating, so sad.  Not even the magnificent Sophia Smith Library at Smith College, which has a comprehensive collection of information on women’s organizations, was able to uncover the identities of those two women.

However, a librarian at the Sophia Smith Collection most generously found and sent to me a 1905 photo of the officers of the Association of Collegiate Alumnae, three of whose members were founders of the club that is the subject of the book.  What an excellent photo it is,  one of  nine superb vintage photos that I brought to the book in my role as photo editor.

Chapter Five, like the first chapter, holds frustration.  Wordpress is the villain of Chapter One and the book’s author is the antagonist in Chapter Five.  As I noted,  the book is a self-publishing project and that means all hands on deck.  The author,  unfortunately, did not see it that way.  When there was copy editing work to do, or when the request to register the book’s copyright was made, she simply refused to respond to emails.  When she did step in to do some work, she was controlling and obstructionist.  Too much time was spent needlessly rewriting the photo captions, for example.  A photo entitled Christmas greetings 1939, and captioned in that way by me, had to be rewritten to read Christmas 1939. The Notes page that I was asked to create, labeled Notes at the center top of an otherwise blank page, as is the custom,  was deemed insufficient and so the author spent precious time rewriting it to include her name and that of the book.

But, on the first Saturday of August at just after 7:00 PM,  I received from the book designer the PDF to upload to the self-publishing website. The book’s formatting was checked electronically and found to be fine and on Sunday, I ordered a physical proof. We’re on our way to printing enough copies to have ready for the September 18 book launch party. Hooray!

As Epilogue, I hope that this story is useful for those of you who’ve been thinking about self-publishing a book that will help you to promote your brand and services. Self-publishing houses will provide assistance with cover design.  Hire an independent copy editor.  To legally register your book, go first to the ISBN website and also buy your bar code there.  Separately register the book’s copyright at http://ipfilings.net.

Thanks for reading and I’m delighted to be back!

Kim