Who’s Getting Paid

Freelancers who design Power Point presentations,  write reports and perform accounting functions are the big winners in Freelance Nation right now.  A recent review of 2Q 2013 data on 300,000 job postings by freelancer.com. revealed the results.  According to freelancer.com,  business owners are hiring Freelance workers to perform core functions,  jobs that once were the domain of permanent employees.

Demand for Power Point slide design and production increased 35%  from 1Q 2013 to 2Q 2013;  requests for accounting services jumped 23% and report writing 20% between the first and second quarters of this year.  By contrast,  demand for copyediting during this period fell by 14%.  The survey indicates that demand for Freelance skills that are mission-critical and require sophisticated and specific knowledge are on the rise.

Freelance graphic designers,  especially those proficient in website and Power Point slide production,  and content marketing writers are in demand.  Employers are backing away from pricey advertising agencies and are continuing the transition to Freelance labor,  a trend that started in the 1990s.  Requests for Freelance illustration was 20%  higher from 1Q 2013 to 2Q 2013 and Freelance Photoshop design increased by nearly the same amount.  Banner design assignments increased by 14%  and logo design projects were 9%  more plentiful in 2Q 2013 than they were in the first quarter of the year.  Speaking of design,  3D imaging’s depth and sophistication caused demand for 3D printing to shoot up by 17% in the second quarter of this year,  over the first.

In a 2012 global survey of 3,000 Freelance professionals conducted by Elance,  the online employment marketplace,   respondents were queried on the types of assignments they were receiving.  Web programming,  website design,  mobile app development,  graphic design,  online marketing and content writing were the predominant assignments and Elance predicted that the trend would continue into 2013.  Results of the freelance.com survey support that prediction.   Both surveys indicate that graphic designers,  accountants,  certain techies and writers are raking in most of the money in 2013.

Plan to succeed in the gig economy by identifying which of your skills clients will pay to obtain,  how to package and present those skills and how to connect with paying clients.  On your website and in all marketing materials,  demonstrate that you are a top-of-the-line professional who exceeds expectations and works with recognizable clients.  The latter may not be immediately possible,  but those who provide visual products should post a portfolio that makes it known to prospective clients that your work is distinctive and not cookie cutter.  Providers of intangible services should include case studies.  Every website should include client testimonials.

Thanks for reading,

Kim

Influence Peddling, the Path to Success

The successful Freelance solopreneur is a highly respected,  usually well-liked,  professional.  He/she is regarded as uniquely qualified and able to consistently deliver results.  For these reasons,  the successful Freelancer is considered the go-to person by clients and colleagues.  The successful Freelancer has Influence  and that influence has been leveraged to build a lucrative client list.  If one aspires to become a successful Freelance solopreneur,  one must acquire Influence  and apply it skillfully.

Robert Cialdini, PhD,   Regents’ Professor Emeritus of Psychology and Marketing at Arizona State University,  president of the consulting firm Influence at Work and author of Influence (2001),  is considered the leading social scientist in the field of influence.   Dr. Cialdini,  who himself possesses significant influence,  has identified six elements of persuasion that help ordinary citizens to become influential:

!.    Liking   If people like you,  either because they sense that you like them or because of things you have in common,  they’re inclined to say yes to you and help you to advance your goals.

II.   Reciprocity   People tend to return favors.  If you help people, they’ll help you  (sometimes!).  If you behave in a cooperative way,  they are likely to respond in kind.

III.   Social Proof    People will do what they see others doing, especially if those people seem similar to them.

IV.   Consistency   People like to be consistent, or appear to be so.

V.     Authority   People defer to experts and those in positions of authority.

VI.    Scarcity   People value what is rare and not perceived as a commodity.

I thought about the elements of persuasion that Dr. Cialdini shared and wondered which are most applicable to the needs of Freelancers? My feeling is that AuthorityConsistencyLiking and Social Proof  are within our control to varying degrees and attainable.

Freelancers are hired guns and we must be perceived as experts.  Blogging,  writing a newsletter,  case studies on our website,  presenting webinars and working with prestige clients are some of the ways we demonstrate our Authority,  our expertise,  to colleagues and prospective clients.  Our reputation,  the brand,  must telegraph that we Consistently  resolve challenges,  overcome obstacles and produce desired outcomes for our clients every time.

People do business with those that they know and Like  and they do more business with those they Like  and trust and the successful Freelancer is well-liked.  Dr. Cialdini noted that we usually like people who we think like us,  people with whom we have something in common and people who help us by doing favors.  While remaining authentic and avoiding manipulative behavior,  the Freelance solopreneur can create conditions that will make people like him/her,  which is the essence of relationship and influence building.

On the most elementary level,  the Freelancer should be pleasant and respectful,  always ready to greet old friends and new with a smile and a handshake.  When in conversation,  listen and be interested in what others have to say,  another way of letting people know you like and value them.

Find commonalities with those whom you expect to meet  (or those whom you’d like to know better)  by turning to social media.  Read Facebook and LinkedIn profiles to find out where people went to school and what their interests are.  Without divulging the source of your information,  look for ways to casually drop these references into the conversation and take steps to strengthen the connection.

Should the opportunity arise,  do favors large and small for colleagues and clients,  always creating a sense that there exists a network of partners who are willing to help one another.  You will increase the likelihood of ROI and set the stage for Reciprocity  by characterizing your assistance as a two-way street.  Those known to be able to dispense valuable favors always attain Influence.

Finally,  clients are risk-averse.  No one wants to make a mistake and allow either superiors or subordinates to see them lose face.  They make decisions that favor the familiar,  the  “known quantity”,  because it is the safe choice.  The goal of Freelancers is to obtain that Social Proof,  the ultimate endorsementbecause it is the recipe for building a robust client list.  To become successful Freelancers,  we must persuade clients and colleagues that we are eligible and deserve the right to become the  “known quantity”  go-to expert because we have attained Influence  and they look smart when they hire or recommend us.

Thanks for reading,

Kim

The 21st Century Business Card

I’ve become a lot more selective about who receives my business card.   I never hand over my card unsolicited,  unless I feel that follow-up with the intended receiver is a must and that the feeling appears to be mutual.   I’ve found that the traditionally employed are annoyingly promiscuous with business cards.   They hand them out at a furious pace,  mostly to folks they have no intention to interact with ever again.   Maybe it’s because they don’t pay for their cards?  Or maybe it’s because they are often not deal-makers or sales professionals,  so follow-up and relationship building are not tied to their success at work?

Over the years,  I’ve come to respect my business card.   I now realize that my business card is much more than a 2″ x 3 1/2″ piece of paper.   My card is my most ubiquitous marketing tool.  My card represents my brand when its recipient and I are no longer face to face.   My business card portrays me as a trustworthy and competent professional who will meet and exceed expectations through its text,  font style,  color scheme,   printing process and card stock.

The business card is a communication tool and is therefore part of your marketing plan.  See to it that its message aligns with all other marketing materials,  including the look of your website.  There is room for some creativity in its design,  so be authentic and allow your card to reflect your personality.

You may choose a vertical,  rather than the standard horizontal,  lay-out.  You may have a two-sided card,  or a 4″ x 7″ folded card,  both of which will allow you to include more information.  Real estate professionals have for several years included a photo of themselves on their card and you may choose that option as well.

Whatever style you choose,  take care not to overload your card with text.  Keep it simple and easy to read.  Include your name,  business name,  title,  telephone number,  email address and web address.   Providing your physical address is in many instances no longer necessary.   If you have a company logo,  absolutely include it and if there is space,  you may include social media contact info.

I was excited to learn that my little card can now become a 21st century interactive mobile marketing tool and include a Quick Response  (QR)  code.  Card recipients can scan the QR code with an Android,  iPhone or other camera-enabled smart phones  and be taken to my website,  LinkedIn profile,  or a specially formatted landing page.

Be mindful that whatever data is linked to the QR code must be optimized for smart phones and enable a friction-less experience for the user.   Add value to the mobile marketing experience by creating a special landing page as a one-sheet that describes three or four of your primary services and offers a free 30 minute consultation to prospective clients.  It is possible to get a free QR code through sites like http://delivr.com and http://qrstuff.com and as far as I know,  they work.

There are numerous reasonably priced options available to produce good quality cards for you.   Business card templates are available through companies such as Vista Print.  I hired a Freelance graphic artist friend to design my card.   Sir Speedy did the printing and recommended just the right card stock  (Sir Speedy also has business card templates available).

Your business card is the on-the-ground embodiment of your marketing plan.  It reflects your personal brand and makes as much of an impression as the suits you wear and the brief case you carry.  Design a card that is appropriate for your business,  industry and personal style and communicate to prospects and colleagues that doing business with you is good business.

Thanks for reading,

Kim

Social Media Strategy for Solopreneurs

Participation in one or more social media platforms is now a given in both the professional and personal spheres.  Nearly every Freelance solopreneur has a presence on at least one social media platform,  even if participation is not active.  Social media have the potential to provide benefits to business owners,  the self-employed and the traditionally employed,  but in order to reap those benefits,  one needs to understand how social media can best function for you.

The first question to consider is,  who’s listening? Do those you want to reach participate in social media for their organization’s needs or just for their own career? That answer will determine which platform you choose.  The second question is,  what is your business?  The third question is,  will social media function for you as a sales tool,  a marketing tool,  or PR?

If you produce a product that potential customers want to see, e.g.,  landscaping,  photography or fancy cakes,  then Facebook Fan Page,  Google + Business and maybe Pinterest are your social media best bets.  These platforms give you a place to post photos of your lovely creations.  Musicians,  artists and dancers use these platforms to display performance photos and videos.  LinkedIn Professional Portfolio also allows photos,  slide shows  and videos to be posted to the profile.  However,  LinkedIn has a “corporate”  image and prospective customers will not automatically search that platform when checking you out.

Foursquare is ideal for a bricks and mortar business.  First,  the platform specializes in geolocation,  so you’ll ensure that potential customers will find your business and second,  you can initiate dialogue between your business and customers.  Your customers may have already entered your business and created a page for you.  Links to Facebook and Twitter are available.  To track your advertising reach and evaluate the platform’s ROI,  offer exclusive  Foursquare specials and product updates.

Regarding dialogue,  Twitter is the king of all social media when having conversations about your business or industry is the goal.  Tweet the announcement of the class you’ll teach,  the conference you’ll attend and your thoughts on the presentation you just heard at that conference.   Store owners tweet the arrival of new merchandise;  restaurant owners tweet the daily specials;  musicians tweet the dates of upcoming performances.

LinkedIn is the social media platform of choice for the traditionally employed and Freelancers who offer business services.  I think of LinkedIn as my adjunct website,  where I can announce professional victories,  post a Power Point presentation that gives an overview of my services on Slide Share and link this blog and supply updates of new posts to my connections.  LinkedIn Groups lets me interact with peers in my industry by reading and participating in discussion threads.  Recruiters looking to fill jobs troll this platform in search of qualified candidates to interview.

Finally,  define how social media can function for you,  based on the business you’re in and the way your customers use social media.  If prospective customers like the look of the landscapes you design or the sound of your jazz combo and feel comfortable judging the value you provide online,  then social media directly impacts the sales process and is for you a sales tool .

If potential customers use Twitter memes to discuss industry developments,  then marketing is your social media strategy.  Use the platform to establish your bona fides as an up-to-date,  in-the-know thought leader.  Promote your expertise and develop a following by sharing a steady stream of relevant information  (content)  that will benefit prospects.  Tell,  don’t sell.

Google + Business Hang Outs,  which allow you to conduct a video call with up to 10 customers who may be located anywhere in the world,  make it possible to have an online face-to-face meet-up or meeting,  depending on your agenda.  Marketing as expressed through customer engagement,  market research and customer service is the social media function.

Peer-to-peer PR is the function of LinkedIn.  Stay abreast with what colleagues are doing professionally and announce your achievements.  Make recommendations and endorsements for those with whom you’ve worked,  in either a paid or volunteer position and receive commendations in return.  Those looking to hire employees or Freelance consultants always peruse the LinkedIn profiles of candidates,  so keep your profile current and complete.

Thanks for reading,

Kim